topic Adding a second Arlo Q has broken my WiFi in Arlo Q

Adding a second Arlo Q has broken my WiFi

Triblokerich — Thu, 23 Jan 2020 00:07:47 GMT

I've had a Arlo Q for 2 years and it has worked okay with little intervention, reporting alerts on both motion and audio.

I've just bought a second Arlo Q and am having real problems. After setting it up I found, within 24 hours that it was only reporting audio, not motion alerts. Very soon after that both cameras went offline, moreover, my 2.4gb wifi network stopped working. My 5gb network continues to function but not the 2.4gb (which Arlo Q works to). The wifi router is supplied by Talktalk.

I have deleted, hard reset and restarted both devices which (eventually) started working again but, 24 hours later the wifi has gone down and neither camera is working.

From my viewpoint there is some sort of deadly embrace happening between the two devices where they are confusing each other by sharing the same port number but I would like to know, a) has anyone else had this problem and b) have they been able to solve it.

I will be sending back the second camera in a day or two if I can't fix it.

Thanks in anticipation

Re: Adding a second Arlo Q has broken my WiFi

ShayneS — Thu, 23 Jan 2020 00:07:20 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Adding a second Arlo Q has broken my WiFi

jguerdat — Thu, 23 Jan 2020 13:43:42 GMT

Does either or both cameras work fine by itself (no second camera set up)? It could be a faulty new camera which swapping at the store would be a decent solution.

Re: Adding a second Arlo Q has broken my WiFi

Triblokerich — Thu, 23 Jan 2020 14:06:47 GMT

I think this may be the case. The new camera on its own has generated the problem, so far the old camera on its own is working perfectly.

A swap rather than refund may be the best first option