topic Re: Downloading footage in Arlo Q

Selecting download all only downloads one clip. Am I doing something wrong?

MetLife — Tue, 14 Jan 2020 16:10:59 GMT

I have the 7 day free storage and I am trying to download the footage before it is deleted. When I select download all, only one clip is downloaded. Am I doing something wrong?

Thanks in advance

Re: Downloading footage

jguerdat — Tue, 14 Jan 2020 14:43:48 GMT

Sounds like you're using Chrome. There's a Chrome setting someplace that I forget to allow this to work. Maybe someone with a less foggy memory will jump in to rescue us. You can try searching, too.

Re: Selecting download all only downloads one clip. Am I doing something wrong?

JessicaP — Tue, 14 Jan 2020 16:23:42 GMT

Hey MetLife,

Are you having this problem on the Arlo app on your phone device or on the web client on your computer? And which phone device and/or web browser are you using?

If you are using Google Chrome or Mozilla Firefox, make sure to always allow pop-ups for my.arlo.com. See the screenshot below.