topic Status not updating on shared account in Arlo Q

Status not updating on shared account

sparkybuba1 — Sat, 11 Jan 2020 00:55:56 GMT

We have two Arlo Q cameras and my wife and I use the App to Arm or disarm the cameras. When one of us makes a mode change the system does not reflect that on the other person’s app. BTW, I have granted my wife access in the Arlo app settings.

Re: Status not updating on shared account

ShayneS — Sat, 11 Jan 2020 01:03:35 GMT

Hi @sparkybuba1

What Arlo App version are the devices running & what devices/OS are you using?

Re: Status not updating on shared account

Dhuser — Sat, 25 Jan 2020 22:52:55 GMT

Experiencing the same issue - iOS 13.3 and Arlo 2.12.2

Re: Status not updating on shared account

ShayneS — Wed, 29 Jan 2020 21:46:44 GMT

HI @Dhuser

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you've performed.