topic Re: Arlo Q missing video settings in Arlo Q

Arlo Q missing video settings

Elmooro — Fri, 03 Jan 2020 20:45:38 GMT

Hi all, the video quality on my Arlo Q is poor when I'm sure it used to be good. I think it might be down to a low resolution but the only visible setting in the device settings is the brightness - no optimization or resolution. I'm running the app on a Google Pixel 2, am I missing something?

Re: Arlo Q missing video settings

jguerdat — Sat, 04 Jan 2020 15:03:43 GMT

I don't have my Q hooked up right now but on other cameras it's called Power Management these days. Have you looked there?

Re: Arlo Q missing video settings

TomMac — Sat, 04 Jan 2020 15:12:52 GMT

Go to Settings of Q camera, rez is under Video Setting

Re: Arlo Q missing video settings

Elmooro — Sat, 04 Jan 2020 16:32:40 GMT

The settings are missing from the device settings page so suspect it's an app issue, reinstalling app didn't help

Re: Arlo Q missing video settings

ShayneS — Mon, 06 Jan 2020 22:13:57 GMT

Hi @Elmooro

Is this setting missing in the Arlo Mobile app and web? What App version are you using on your phone? Is it possible to provide a screenshot?

Re: Arlo Q missing video settings

Elmooro — Tue, 07 Jan 2020 08:58:48 GMT

Hi ShayneS, missing in the app but can't seem to log onto the we to check. App version is 2.12.2_27010, screenshot attached. Cheers

Re: Arlo Q missing video settings

ShayneS — Tue, 07 Jan 2020 17:18:30 GMT

@Elmooro

What OS version is your phone running?

I was not able to replicate this issue on a pixel 3 App 2.12.12 (Android 10) & iphone 11.

Have you tried to remove & re-install the app?

Re: Arlo Q missing video settings

Elmooro — Tue, 07 Jan 2020 20:18:35 GMT

Pixel 2 XL running android 10. Reinstalled app status remains the same. Just installed app on my wife's Pixel 2 XL and all settings visible.....?

Re: Arlo Q missing video settings

ShayneS — Tue, 07 Jan 2020 21:44:34 GMT

@Elmooro

Are you a granted access user/account?

Re: Arlo Q missing video settings

Elmooro — Wed, 08 Jan 2020 19:32:50 GMT

How can I check that, do I need to log on via the Web?

Re: Arlo Q missing video settings

ShayneS — Wed, 08 Jan 2020 19:48:18 GMT

@Elmooro

Are you the owner of the system with the admin account? Did you set up the Arlo base station & devices & create an account?

Re: Arlo Q missing video settings

Elmooro — Wed, 08 Jan 2020 19:59:54 GMT

Yes it's all mine on my account, no base station just 1 x arlo q

Re: Arlo Q missing video settings

ShayneS — Wed, 08 Jan 2020 21:08:44 GMT

Hi @Elmooro

I apologize for the confusion, I miss read the thread. Have you tried to perform a factory reset on the Arlo Q?