topic Re: Arlo-Q dead will not power up in Arlo Q

Arlo-Q dead will not power up

Michal_sz — Thu, 26 Dec 2019 12:30:01 GMT

Hi Folks,

this is my second Arlo Q camera which went dead in few months time. Pulled the plug to move Arlo somwhere else. It will not power up again when plugged into power. No led light, nothing. Tried different cable - no luck. Both cameras went dead with the same symptoms. Any ideas how to review it back to life?

Michael

Re: Arlo-Q dead will not power up

jguerdat — Thu, 26 Dec 2019 14:11:58 GMT

When you say "cable" do you mean the charger, too? Did the new charger have the same output capabilities as the original one? Did you contact support using the link at the bottom here?

Re: Arlo-Q dead will not power up

Michal_sz — Thu, 26 Dec 2019 15:57:53 GMT

Yes i changed the charger. connected Arlo to PC nothing works. I unplugged it in one location and it would not power up in another location.

Re: Arlo-Q dead will not power up

jguerdat — Fri, 27 Dec 2019 12:47:38 GMT

Sounds like a hardware problem. If still in warranty, use the Contact Support link at the bottom here.