https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1740618#M10154 <P>I'm having same problems. My cameras just say getting status. I have rebooted everything and nothing works. My base has green lights showing but isn't working!</P> Fri, 22 Nov 2019 21:18:47 GMT Skkouns 2019-11-22T21:18:47Z https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1740618#M10154 <P>I'm having same problems. My cameras just say getting status. I have rebooted everything and nothing works. My base has green lights showing but isn't working!</P> Fri, 22 Nov 2019 21:18:47 GMT https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1740618#M10154 Skkouns 2019-11-22T21:18:47Z https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1740849#M10155 <P>This is the Q camera area so you may not get the responses you need.</P> <P>&nbsp;</P> <P>STart with rebooting the phone and reinstalling the app. Does it change if you're on cell service or WiFi? Have you tried a computer web browser? Are you using a VPN?</P> Fri, 22 Nov 2019 13:48:33 GMT https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1740849#M10155 jguerdat 2019-11-22T13:48:33Z https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1749495#M10277 <P>Thank you. Your post gave me the idea of shutting off my VPN on my iPhone. It was able to connect after that. &nbsp;</P> Tue, 31 Dec 2019 20:56:46 GMT https://community.arlo.com/t5/Arlo-Q/Ni-support/m-p/1749495#M10277 GKmean 2019-12-31T20:56:46Z