topic Arlo Q not showing live pictures. Shows "device is not connected". Tried re-connecting. in Arlo Q

Arlo Q not showing live pictures. Shows "device is not connected". Tried re-connecting.

Dr_S_HG — Wed, 09 Oct 2019 16:17:37 GMT

Dear Arlo Team,

my Arlo system contains of several Arlo HD and one Arlo Q.

My Arlo Q is recently only showing recorded pictures based on motion detection, but can't show any live pictures (app says "device is not connected" - which is obviously not correct as still recordings are being transmitted). I tried to re-connect the Arlo Q (both to the current network as well as to another network), but no success.

Any recommendations what to do?

Best regards,

Sascha

Re: Arlo Q not showing live pictures

JessicaP — Wed, 09 Oct 2019 16:17:18 GMT

Hi Dr_S_HG,

Are you seeing any LED lights showing when trying to view live on your Arlo Q camera? Is the error showing when you're trying to view on the Arlo app on your phone device and/or the web client on your computer?

Re: Arlo Q not showing live pictures

Dr_S_HG — Wed, 09 Oct 2019 17:16:23 GMT

Hi,

I tried with 2 different Iphones (IOS 12 and 13) via App, Ipad via App, also via web interface via PC - always same result, no live picture, but access to recent recordings (and recordings continue, so in general there is a connection between camera and internet)

Light: not 100% sure, need to look as soon as I am close to the camera: but I think I remember the light flashing frequently

Best regards,
Sascha

Re: Arlo Q not showing live pictures

JessicaP — Thu, 10 Oct 2019 16:52:43 GMT

You mentioned that your light is flashing frequently, do you know what LED color it would be showing? You can refer to here on the LED lights: What do the different LED behaviors on my Arlo camera mean?