topic Arlo Q went offline and cannot reconnect in Arlo Q

Arlo Q went offline and cannot reconnect

MikeMcKee — Mon, 07 Oct 2019 21:33:00 GMT

I have had the free basic 6 camera plan for yers and my 6th camera (Arlo Q) went offline on 9/29 and I cannot reconnect it. Anyone else have this problem?

Re: Free basic 6 camera plan

JessicaP — Mon, 07 Oct 2019 21:32:39 GMT

Hi MikeMckee,

Do you see any LED light showing from your Arlo Q?

Re: Free basic 6 camera plan

MikeMcKee — Sat, 12 Oct 2019 21:17:45 GMT

LEDs light as expected when adding camera. Then it changes back from blue to amber and it makes a failure sound. Tried a brand new camera and got the same results.

Re: Free basic 6 camera plan

JessicaP — Mon, 14 Oct 2019 18:16:10 GMT

Make sure that your phone device is connected to the same WiFi network that your Arlo Q is trying to connect to and make sure you're typing the SSID and PW correctly.

Re: Arlo Q went offline and cannot reconnect

fbh — Tue, 15 Oct 2019 03:44:54 GMT

Same issue here. I dont know whats going on but Arlo is falling apart.. Constant issues..

I have two Arlo q devices that are disconnected (per the app) at my beach house.. im not there to physically work on them so im out of luck until I get back down there... Problem is I remotely restarted the router and they reconnect to the router again just fine.. but not to the Arlo servers..

Arlo constantly releases new firmware that does nothing but screw up cameras, apps, etc.. They better get it together because the other product manufacturers are starting to blow them away.