topic Re: Where is my order? in Arlo Pro Security Camera 2K 6th Gen

Where is my order?

Chris2025 — Mon, 26 Jan 2026 10:25:07 GMT

I placed an order here in the UK seven days ago. No communication since, and my order has now disappeared from my account history. What on earth is going on with this company. I have used Arlo cameras for almost a decade now. Customer service are not answering my emails and there is no physical way to connect with a human customer services advisor?

Re: Where is my order?

BrookeN — Mon, 26 Jan 2026 14:31:02 GMT

I would be more than happy to help you get this resolved. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Where is my order?

Chris2025 — Mon, 26 Jan 2026 14:54:34 GMT

Hi Brooke, I do not have that option and can not see a message function anywhere?

Under neither My Profile or My Settings are there an option for anything related to private messenger?

Re: Where is my order?

Chris2025 — Mon, 26 Jan 2026 14:57:41 GMT

It has now appeared. I have PMd you. Thanks.

Re: Where is my order?

BrookeN — Mon, 26 Jan 2026 16:40:34 GMT

I reached out to support, they will be contacting you soon.

Re: Where is my order?

KatherineGe — Thu, 26 Feb 2026 15:56:42 GMT

Hi - I placed an order an I have not received any email confirmation / receipt of order. The money has left my account. I do not wish to BUY additional insurance on a monthly basis to speak with an advisor. But I need someone to speak to me.

Re: Where is my order?

BrookeN — Thu, 26 Feb 2026 17:34:29 GMT