topic Re: Picture quality in Arlo Pro Security Camera 2K 6th Gen

Picture quality

Dsmith0222 — Sun, 15 Feb 2026 13:53:39 GMT

Hi,maybe someone here can help or resolve my issue. I have 5 pro 4 cameras and 2 pro 6 cameras. The picture quality on pro 4’s are excellent. And pro 6 cameras quality is to bright. I turned brightness down one setting and now it’s too dark at night. Any help would be appreciated.

Re: Picture quality

ShayneS — Wed, 18 Feb 2026 01:25:13 GMT

Hi @Dsmith0222

Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

If you like, you can try re-installing one of the Pro 6 cameras to see if the symptom improves. To verify, is this occurring on both cameras exactly the same.

Re: Picture quality

Dsmith0222 — Wed, 18 Feb 2026 01:38:54 GMT

Hi. Ive delete two cameras and then reinstalled them. My pro 4 picture camera quality is excellent compared to pro 6. My brightness on pro 6 is one setting lower than default and then at night the picture quality is too dark. If you could get a pro 4 and pro 6 camera and put them side by side and you’ll see the difference.

Re: Picture quality

jguerdat — Wed, 18 Feb 2026 14:41:43 GMT

Have you swapped cameras around to see what happens? Perhaps it's the specific scene causing the issue. If that's true, post screenshots of both cameras' views for comments.

Generally, I don't see a significant difference between camera models' exposures unless something is causing it (for instance, I have a camera looking through a screen that causes major problems in the exposure).

Re: Picture quality

Dsmith0222 — Sun, 22 Feb 2026 22:12:56 GMT

Sorry for the delay. For some reason your email got sent to my spam folder. Yes,ive put the two cameras side by side and the pro 6 picture quality is still too bright.

Re: Picture quality

ShayneS — Tue, 24 Feb 2026 00:12:45 GMT

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact