topic Re: In and out of connection in Arlo Pro 5S 2K

In and out of connection

Retired_Member — Thu, 16 Feb 2023 01:48:58 GMT

This is getting ridiculous now. I have 2 cameras with CVR plan.. my Ultra 2 works just fine I have it mounted outside in front of my house. The Pro 5 is on the side of my house however it keeps going offlin. Then comes back online then back offline. there’s days it stays online and days on and offline constantly.. my router is right above both cameras what is the issue I even tried a spare camera on the side of my house and it’s the same issues on and offline

Re: In and out of connection

StephenB — Thu, 16 Feb 2023 11:57:31 GMT

@Retired_Member wrote:

I have 2 cameras with CVR plan.. my Ultra 2 works just fine I have it mounted outside in front of my house. The Pro 5 is on the side of my house however it keeps going offlin. Then comes back online then back offline. there’s days it stays online and days on and offline constantly.. my router is right above both cameras what is the issue I even tried a spare camera on the side of my house and it’s the same issues on and offline

If you swap the Pro 5 and the Ultra, does the problem move?

Re: In and out of connection

Retired_Member — Thu, 16 Feb 2023 13:04:35 GMT

Yes same problem

Re: In and out of connection

StephenB — Thu, 16 Feb 2023 13:42:04 GMT

@Retired_Member wrote:

Yes same problem

Even though it is close to the router, there might be something on the path (perhaps in the wall) that is blocking the signal.

I suggest measuring your home wifi upload speed at that location with your phone. Speedtest (the free Ookla app) is a good way to do that.

Re: In and out of connection

Retired_Member — Thu, 16 Feb 2023 18:46:42 GMT

Thank you I am going to try that and will let you know

Re: In and out of connection

Retired_Member — Thu, 16 Feb 2023 18:58:52 GMT

It was online from 11:30 last night until 1:00 this afternoon now it’s back offline. how does that happen where it’s just going off line like this

Re: In and out of connection

JamesC — Thu, 16 Feb 2023 19:09:42 GMT

Jcapache41,

I'm working with the development team to better understand the issue you are experiencing. Please let me know if/when the camera comes back online.

JamesC

Re: In and out of connection

Retired_Member — Thu, 16 Feb 2023 19:27:26 GMT

Keeps going on and off line

Re: In and out of connection

JamesC — Thu, 16 Feb 2023 22:57:07 GMT

Jcapache41,

If you temporarily move the Pro 5 camera inside, close to your base station as a test. Do you still experience the same behavior?

JamesC

Re: In and out of connection

Retired_Member — Fri, 17 Feb 2023 01:27:14 GMT

Nope works fine.. but I need that camera in that spot where I am having the issue

Re: In and out of connection

JamesC — Fri, 17 Feb 2023 17:19:30 GMT

Jcapache41,

This would suggest that something at the location is causing the issue. Physical obstructions can reduce signal strength and cause the symptoms you're experiencing. If the issue only occurs at that particular location, this likely means there are too many physical obstructions between the camera and the base station. You can read more and find tips on what to do about this here: https://kb.arlo.com/37/How-do-I-position-my-Arlo-wire-free-camera

JamesC