topic Re: Pro 5 in Arlo Pro 5S 2K

Pro 5 cameras will not recharge

Kevin1951 — Thu, 14 Sep 2023 15:37:17 GMT

My pro 5 cameras will not recharge. I’ve tried all the fixes on Arlo site but to no avail. I suspect charging lead?

Re: Pro 5

JamesC — Thu, 14 Sep 2023 15:37:15 GMT

What charging cable are you using?

Do you see any LED behavior when plugging in the charging cable?

JamesC

Re: Pro 5

Kevin1951 — Fri, 15 Sep 2023 07:09:45 GMT

Thanks for responding. I use the lead supplied with the cameras.
There are no lights. If I keep trying it may flash once.
Kevin

Re: Pro 5

JamesC — Fri, 15 Sep 2023 16:31:32 GMT

Kevin1951,

Is this the same behavior with more than one camera or just a single camera?

JamesC

Re: Pro 5

Kevin1951 — Fri, 15 Sep 2023 18:56:30 GMT

It’s the same with both cameras. They had flat batteries for a while (3 months) as I had health problems and could not attend them.

Re: Pro 5

JamesC — Fri, 15 Sep 2023 19:24:08 GMT

Kevin1951,

This could indicate a hardware issue. I encourage you to reach out to the Arlo Support team to further investigate these symptoms. You can find support contact options within the Arlo Secure mobile app under Settings > Support Center

JamesC

Re: Pro 5

Kevin1951 — Sat, 16 Sep 2023 07:33:57 GMT

As well as my camera ongoing problems, initially my base station was down, I eventually resolved this by going through arlo support and finally doing a factory reset which has worked. When I try to add the cameras in can’t find them because of the flat batteries.
Thanks

kev

Re: Pro 5

Kevin1951 — Thu, 21 Sep 2023 10:38:28 GMT

Problem not resolved

Re: Pro 5

JamesC — Thu, 21 Sep 2023 19:35:42 GMT

Kevin1951,

I encourage you to reach out to the Arlo Support team using the Arlo mobile app under Settings > Support Center and open a ticket to further investigate the issue you're experiencing.

JamesC

Re: Pro 5

Kevin1951 — Fri, 22 Sep 2023 06:14:19 GMT

I’ve moved the charge plug and cable to another plug in the house and blue light flashes about 4 or 5 times and then stops. Is it charging?

Re: Pro 5

jguerdat — Fri, 22 Sep 2023 13:23:00 GMT

If the flashing is immediately upon applying power from the charger, it should be charging. The battery icon should also indicate this by displaying a lightning bolt across the battery. It typically takes ~3 hours to charge the battery.