topic Re: Pro5 - how to turn off camera light in Arlo Pro 5S 2K

Pro5 - how to turn off camera light

george1712 — Thu, 07 Sep 2023 22:54:27 GMT

Is there a way to turn off the camera light (blue) from flashing everytime it detects movement?

Re: Pro5 - how to turn off camera light

jguerdat — Fri, 08 Sep 2023 13:52:40 GMT

That shouldn't be happening. The likely solution is to remove the camera from your account and add it back in. Did that work?

Re: Pro5 - how to turn off camera light

JamesC — Fri, 08 Sep 2023 15:42:43 GMT

george1712,

As jguerdat mentioned already, a blinking blue LED is not an indication of motion detection. For more information on LED behavior, take a look here: https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

JamesC

Re: Pro5 - how to turn off camera light

george1712 — Sat, 09 Sep 2023 09:47:37 GMT

Thank you for your response. I tried: restarting the camera, upgrading firmware, connecting to a different network, and removing it and adding back, but the blue light is still blinking for a few seconds when I approach it or if I make a sound. This happens irrespective if the system is armed or not.

regards,

George

Re: Pro5 - how to turn off camera light

jguerdat — Sat, 09 Sep 2023 13:42:56 GMT

It seems you've done the troubleshooting needed. Use Settings, Support (Center) to select your camera model. Scroll down to Contacts to start talking to official support.

Re: Pro5 - how to turn off camera light

george1712 — Fri, 15 Sep 2023 08:16:36 GMT

Hi - I have not solved the problem, but I discovered that the blinking stops when I disconnect the camera from the USB power supply - not sure if this is a feature or a bug.

Re: Pro5 - how to turn off camera light

jguerdat — Fri, 15 Sep 2023 14:03:14 GMT

It would be a bug. It kinda sounds like the battery is fully charged but is right at the threshold where the blue LED would light up so toggles between off and on. It shouldn't do that so talking to official support may be needed for a possible RMA>

Re: Pro5 - how to turn off camera light

jimlill — Sun, 10 Dec 2023 10:32:57 GMT

I have a Pro4 and a Pro5, both on USB power. The blue 100% charge LED remains on. The option to turn it off seems to have been removed from the App. I connect these cameras via Wifi, no hub.

Re: Pro5 - how to turn off camera light

jguerdat — Sun, 10 Dec 2023 14:54:52 GMT

Look in the camera settings and click on the top selection that shows the camera which is Device Info. In there use Indicator LED to turn off the LED when fully charged.

Re: Pro5 - how to turn off camera light

jimlill — Sun, 10 Dec 2023 15:16:50 GMT

That button is no longer there

Re: Pro5 - how to turn off camera light

jguerdat — Sun, 10 Dec 2023 15:22:02 GMT

You didn't click on the TOP selection that shows the camera and whatever you've named it.

Re: Pro5 - how to turn off camera light

jimlill — Sun, 10 Dec 2023 16:29:53 GMT

Got it... thanks...

Re: Pro5 - how to turn off camera light

StephenB — Mon, 11 Dec 2023 20:17:23 GMT

You appear to be going into settings using the camera widget on the dashboard.

Go to the devices screen, and get into the settings that way. You'll find many other options there.