topic Re: Why am I unable to access my local recordings? in Arlo Pro 5S 2K

Why am I unable to access my local recordings?

rholdcroft — Thu, 31 Aug 2023 13:46:45 GMT

I know my SmartHub is saving videos to it’s local storage, but I am unable to view these videos in the Arlo app.

I have tried everything to sort it out including restarting, resetting, using a different SD card, different device, etc.

I can’t even see the option to turn on port forwarding for the SmartHub.

Re: Why am I unable to access my local recordings?

jguerdat — Fri, 01 Sep 2023 12:50:41 GMT

Have you rebooted your phone and reinstalled the app? Does the pulldown menu in Library appear to let you choose local recordings?

Re: Why am I unable to access my local recordings?

rholdcroft — Fri, 01 Sep 2023 12:56:03 GMT

I have done both of those things, and it has not solved the issue.

I don’t have the library in my app, I have the ‘Feed’ instead.

Re: Why am I unable to access my local recordings?

jguerdat — Sat, 02 Sep 2023 13:57:09 GMT

You don't view local recordings in Feed. Use the settings for your hub, Storage Settings to view local recordings.

Re: Why am I unable to access my local recordings?

rholdcroft — Sat, 02 Sep 2023 15:12:38 GMT

Please see the screenshots I have attached in the first post. You will see that there is no option to view the local recordings in the storage settings. I have not been trying to view them in the ‘Feed’ as I know this is not possible with the latest Arlo app UI.

Re: Why am I unable to access my local recordings?

jguerdat — Sun, 03 Sep 2023 14:18:14 GMT

I'm gonna guess you're using iOS while I'm on Android. If so, there may be a difference, at least to some degree, between the 2 apps.

Have you tried a different device (phone/tablet)?

Re: Why am I unable to access my local recordings?

StephenB — Sun, 03 Sep 2023 16:12:41 GMT

@jguerdat wrote:

I'm gonna guess you're using iOS while I'm on Android. If so, there may be a difference, at least to some degree, between the 2 apps.

Direct Access to local storage is working properly on my iPhone 12 mini (running iOS 16.6)

Re: Why am I unable to access my local recordings?

rholdcroft — Sun, 03 Sep 2023 20:13:32 GMT

Yes I have tried several other devices and the problem still persists.

This has all started since adding a second SmartHub to my account under a different address. Now I can no longer access direct storage at both of my addresses (even when using the same network).

Re: Why am I unable to access my local recordings?

jguerdat — Mon, 04 Sep 2023 12:46:04 GMT

With the new UI (Feed) you have to have a subscription for each location. Do you?

Re: Why am I unable to access my local recordings?

StephenB — Mon, 04 Sep 2023 12:48:35 GMT

@jguerdat wrote:

With the new UI (Feed) you have to have a subscription for each location.

Not for direct access to local storage.