topic Pro 5s xl activity zones disabled; connect your device to AC power message in Arlo Pro 5S 2K

Pro 5s xl activity zones disabled; connect your device to AC power message

G2T — Fri, 01 Sep 2023 18:16:30 GMT

Hardware - H4

Firmware - 1.040.275_55_b4f

App version - 4.7 (6581)

Under the devices tab all my cameras show a red ! on the screen. Open the device settings and battery shows at least 80%; all are connected to VMB-4540 base. Under messages is displayed "Activity zones are currently disabled. AC power has been disconnected from this device. Please reconnect the power source to the device."

This message makes no sense to me, all the cameras are on battery showing 80% or better. However what I don't have is an Arlo subscription. By removing the activity zones designations from each device resolved the issue. The message in this case is clearly erroneous giving you an indication of a power problem. Which I wasted a lot of time on. Arlo needs to update their message indications to reflect the actual situation. In this case get yourself a subscription. It would increase peoples perception of Arlo software reliability.

Re: Pro 5s xl activity zones disabled; connect your device to AC power message

jguerdat — Sat, 02 Sep 2023 13:51:56 GMT

As noted in the following link, you need to have either AC power connected to the camera (so the camera can apply the zones) or a subscription (so the servers can do the application).

https://kb.arlo.com/1001908/What-are-Arlo-Activity-Zones-and-how-do-I-create-them

Re: Pro 5s xl activity zones disabled; connect your device to AC power message

G2T — Sun, 03 Sep 2023 21:49:13 GMT

Good information but the Pro 5 apparently is not a supported camera as indicated by the list in the link. I will run a test and connect one of my cameras to continuous AC power.

Re: Pro 5s xl activity zones disabled; connect your device to AC power message

StephenB — Mon, 04 Sep 2023 11:28:29 GMT

@G2T wrote:

Good information but the Pro 5 apparently is not a supported camera as indicated by the list in the link.

An oversight on Arlo's part.

@JamesC , @ShayneS - in https://kb.arlo.com/1001908/What-are-Arlo-Activity-Zones-and-how-do-I-create-them

The Pro 5s model is in the links at the top, but it is missing from the text. So are the Pro and the Gen 3 camera. (The "legacy" list is incomplete).

Re: Pro 5s xl activity zones disabled; connect your device to AC power message

JamesC — Tue, 05 Sep 2023 18:28:44 GMT

StephenB,

Thanks for the callout. I will request an update for this article.

JamesC

Re: Pro 5s xl activity zones disabled; connect your device to AC power message

JamesC — Tue, 05 Sep 2023 18:36:14 GMT

This information is available in the updated version of the article here: https://kb.arlo.com/000062938/What-are-Arlo-Activity-Zones-and-how-do-I-create-them-Arlo-Secure-4-0

JamesC