FILTHY REPLACEMENT

Honestreviewer — Fri, 01 Sep 2023 10:34:05 GMT

I have a brand new Arlo 5S Pro a few months old. The BATTERY was defective. I contacted arlo support. They of course don't follow my actual issue and they send a device I told them I didn't need. They also send an email saying I had to pay for shipping for the replacement of THEIR defective product. It arrived taped with dirt all around it. No battery( which was the issue in the first place) and when I advised them, they sent an email to me about how stellar their refurbished products are. 1. I just bought a NEW ONE. 2. it looked like it was buried in dirt at some point. Definitely done with arlo. I have already removed their doorbell and put my ring back up. I am purchasing Reolink product. FREE STORAGE. Better camera clarity at a distance and in the dark. Arlo lost a very loyal customer. Downhill company for sure. They don't care about customers.

Re: FILTHY REPLACEMENT

JamesC — Fri, 01 Sep 2023 17:42:05 GMT

I apologize for the poor support experience. I've escalated the details you've shared here and reviewed your open support ticket. An agent will be reaching out to you with more information as soon as possible.

JamesC

topic FILTHY REPLACEMENT in Arlo Pro 5S 2K

FILTHY REPLACEMENT

Re: FILTHY REPLACEMENT