Added Cameras to system but new cameras not recognized by homekit

Mike_Bellucci — Sun, 13 Aug 2023 20:44:05 GMT

I added (3) Pro 5S to my base (VMB4000r3) which in turn updated my Arlo Secure app to the one with feeds.

Now all the original cameras are still fine in HomeKit where as the new Arlo Pro 5s have not been picked up by Homekit and secondly the Homekit menu option doesn't even exist in my Arlo Secure iOS app (nor my.arlo).

I have 9 cameras total.

Also cannot move the new cameras to my plan. No way to cancel out the free trial to move them over.

Thanks!

Mike B

Re: Added Cameras to system but new cameras not recognized by homekit

JamesC — Mon, 14 Aug 2023 16:08:10 GMT

Mike_Bellucci,

While we plan to include this in a future release for Arlo Pro 5S 2K cameras, HomeKit integration is not yet available.

If you already have an active Arlo Secure subscription plan, your cameras will automatically roll over into that plan after the trial expires without any need to cancel.

JamesC

topic Added Cameras to system but new cameras not recognized by homekit in Arlo Pro 5S 2K

Added Cameras to system but new cameras not recognized by homekit

Re: Added Cameras to system but new cameras not recognized by homekit