topic Re: Current firmware in Arlo Pro 5S 2K

Current firmware

jfencl — Thu, 13 Jul 2023 21:19:57 GMT

What is the current firmware on these cameras? After the June firmware update fiasco, I have had my 3 cameras randomly go blank with the red ! mark saying there is a firmware update. Edit: I should add that only one camera at a time required firmware updates. All 3 originally updated in June.

My current firmwares show:

1 - 1.040.27.5_55_b4f750a

2 - 1.040.27.4_48_e6ca6b3

3 - 1.040.27.4_48_e6ca6b3

Camera #2 went offline today with a firmware "update". Unfortunately, I didn't grab the version number before it updated.

Re: Current firmware

jguerdat — Fri, 14 Jul 2023 12:16:29 GMT

You can always check here:

https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

There's a new table of all releases so you don't have to search as before.

Re: Current firmware

jfencl — Fri, 14 Jul 2023 13:30:10 GMT

Great! Anyone know how to force the cameras to use the newest firmware? Someone made the brilliant decision to make these cameras go stupid when it thinks there's a firmware update. As you can see from my original post, two of mine aren't on the current firmware but won't update.

Re: Current firmware

JamesC — Fri, 14 Jul 2023 16:05:59 GMT

jfencl,

Generally, firmware updates will complete automatically overnight. If yours aren't, make sure the batteries are fully charged and the cameras have good signal strength. You might want to temporarily bring the cameras close to your SmartHub/router to see if that allows the firmware updates to complete.

JamesC

Re: Current firmware

jfencl — Sun, 16 Jul 2023 21:10:07 GMT

The batteries are at full and all have a strong signal.

What's weird is that all 3 supposedly updated the firmware back in June when everyone was having issues. I didn't check the firmware version, though.

Monday, the second camera listed showed a firmware update so I started the process but obviously it didn't update nor is it now showing an update is available. This same thing happened before with one of the other cameras a few weeks ago.

What is so annoying about all of this is these cameras go stupid when they think there's a firmware update. They basically stop working altogether and just show a red ! mark over the video. No alerts either. You just have to figure it out somehow.

Re: Current firmware

Joseph17 — Sun, 30 Jul 2023 14:43:12 GMT

The cameras shouldn't suddenly quit working by forcing us to accept the update. If the old version is working "good enough" that should be at my option to keep it as is. Or at least keep working until I decide to fuss with the freckin update. Getting the red exclamation point thing is the kiss of death.

Suppose I'm out of town on vacation expecting the cameras to be working, but suddenly they're dead until the update completes. And or I got to get back home to screw with the thing?

Re: Current firmware

Barc — Mon, 31 Jul 2023 01:12:16 GMT

I don't think that table is up to date. It says the latest firmware for the Pro 4 is 1.080.20.0_17_1a8a9cf released on July 3, 2023. Isn't that the faulty firmware that was rolled back?

My Pro 4s have 1.080.19.2_40_a462be1 after the previous firmware was rollback and it says "No updates available".

Re: Current firmware

Barc — Tue, 01 Aug 2023 02:17:39 GMT

They've updated it now to show the correct Pro 4 firmware.

Re: Current firmware

jfencl — Tue, 01 Aug 2023 23:51:57 GMT

One of my cameras updated sometime after I posted the original message. The last one just now updated. There's literally no rhyme or reason as to how it decides to do it. I was going to bring them inside this weekend if they hadn't updated.

And to reiterate, it is absolutely stupid to have them go dumb until the firmware update is done. Whoever decided that it is how they work has earned my undying hatred. Only slight sarcasm here...