topic Re: My Arlo SmartHub VMB4540r4 will not update firmware in Arlo Pro 5S 2K

My Arlo SmartHub VMB4540r4 will not update firmware

Tiffneyrgeorge — Thu, 04 Dec 2025 18:51:09 GMT

Will not update

Re: My Arlo SmartHub VMB4540r4 will not update firmware

jguerdat — Fri, 05 Dec 2025 12:53:05 GMT

What have you tried? Typically a hub reboot will allow new firmware to be updated. My 4540 is using firmware 1.28.2.0_1938_53ee4a5

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Fri, 05 Dec 2025 16:49:14 GMT

@Tiffneyrgeorge We are aware of the behavior you are seeing. I will have your basestation moved over to the field trial. I will let you know as soon as it is completed. Please make sure the base station is online.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

npiscopo — Fri, 12 Dec 2025 04:10:44 GMT

I have a 4540r2 that shows

1.28.2.0_1938_53ee4a5 and acts like it is checking and up to date but shows a yellow question mark and never displays a last update check date.

I’ve been having issues with connectivity to and recording consistency/quality since about the beginning of the month. Tried all the standard troubleshooting. Remove/readdding cameras. Rebooting hub and router multiple times.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

Heavyhms — Sun, 14 Dec 2025 17:53:33 GMT

same smarthub and same firmware version: if i check for update i see

last check: no update check yet

and if i try to force a firmware update check i have a scree with a red x and "impossibile to update firmware" with two keys (retry and retry later). If i press retry returns immediatly to "impossibile firmware update page" as for a unreachable update service

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Mon, 15 Dec 2025 14:25:25 GMT

@npiscopo your Smarthub should now be moved over to the field trial please let me know if you are seeing the same behavior.

@Heavyhms I am looking into yours, I will reach out as soon as it has been moved over to the field trial.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

MoriMating — Mon, 22 Dec 2025 23:03:10 GMT

Have same issue. Won't update the latest Firmware. Having issues connecting 2ea pro2, essential 1 and a table VMC2040. It just cycles out. The Hub connection to router was good. .
Wondering if this can be fixed or?.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

Drdontx — Tue, 23 Dec 2025 00:57:04 GMT

I’m having the same issue.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

ObiDon — Sat, 27 Dec 2025 15:34:53 GMT

My VMB4540r3 with firmware 1.28.2.0_1938_53ee4a5 is also not updating. When I use the app to check for updates it shows an error "Firmware could not be updated." with the option to Try Again or Try Again Later. Can I get a fix for this too?

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Mon, 29 Dec 2025 14:27:37 GMT

I will have the development team look into these. I will reach back out to you as soon as possible.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

iratepanda — Wed, 31 Dec 2025 21:29:17 GMT

I am also having problems with firmware 1.28.2.0_1938_53ee4a5 on a VMB4540r3 smart hub. I am unable to access local storage or update the firmware.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Mon, 05 Jan 2026 16:20:56 GMT

Checking with the development team the firmware is up to date on the Smarthubs. The can't update firmware is showing I understand and they are still working on that. However, the firmware is up to date.

Is anyone still having trouble adding a device do to the firmware can't update message?

Re: My Arlo SmartHub VMB4540r4 will not update firmware

ObiDon — Mon, 05 Jan 2026 16:24:29 GMT

Thank you for the follow-up. I guess my cameras randomly disconnecting and suffering massive battery drain is not related then. I'll see about putting in a trouble ticket.

Cheers!

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Mon, 05 Jan 2026 16:26:35 GMT

@ObiDon you can create a new thread for those behavior's you are seeing and they can be looked into. I do not see where you mentioned that in this thread.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

iratepanda — Mon, 05 Jan 2026 17:46:15 GMT

When troubleshooting an issue that keeps me from accessing my local stored video, I noticed the firmware would not update.

I get a message "There was an error obtaining your library. Arlo team is working on this issue."

What would my next step be?

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Mon, 05 Jan 2026 17:49:45 GMT

Can you log out of the account and log back in, also try uninstalling the app and reinstalling it.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

oregonducks — Wed, 07 Jan 2026 21:46:24 GMT

I too am trying to update 4540. Have had some time but just opened box recently. It is added to my account but will not allow ARLO Pro 4 to access this hub....(only showing 4500 i have had for 8 years). Please reply to this I already have a support case supposedly open on this.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

oregonducks — Fri, 09 Jan 2026 04:44:02 GMT

I have had a support ticket on this issue as my 4540 will not update firmware which is preventing me from adding any cameras. I have operational VMB4000 i have used for 7 years i bet. I was hoping to add the 4540 that i purchased some time ago but just opened out of the box. This has been going on for well over a week. Can you get me on the field trial or whatever. I am not getting any help from support ticket.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

BrookeN — Fri, 09 Jan 2026 14:11:38 GMT

@oregonducks I seen your other post and I am looking into this. I will update you as soon as possible.

Re: My Arlo SmartHub VMB4540r4 will not update firmware

Ken8888 — Mon, 12 Jan 2026 01:48:02 GMT

I am having the same issue with my VMB 4540, it’s not updating to the latest firmware. It failed all the time.