topic Secure 4 app problems and various modes in Arlo Pro 5S 2K

Custom Modes

VictoriaPe — Mon, 22 Jul 2024 14:13:56 GMT

I have the most updated app and cameras. The new app has the Arm Away, Arm Home and Standby "Modes".

Is there are way to create a 4th mode? I'd like to be able to customize my modes a little more.

Create Custom Mode

Tsquared1994 — Fri, 17 May 2024 17:53:17 GMT

Arlo App Development Team,

Please allow users (or at a minimum paying subscribers) the ability to create a custom mode. The current three modes, Arm Home, Away, and Standby do not meet the needs of many users as seen by several other posts.

I don’t want to create schedules or automations. I want to create a 4th, and 5th mode that I can give a specific name. Specifically for when I’m out in the garage or when I’m in the back yard. In both instances I am home, but need different cameras active/inactive for these instances and Arm Home does not suffice. We need the ability to create custom modes. Please let us know if this is planned for a future update (and when), or if this is not going to happen so we can all stop asking and wishing for this feature. Thank you.

Re: Create Custom Mode

BrookeN — Mon, 20 May 2024 19:53:05 GMT

We appreciate you reaching out to us in regard to a feature request to be able to create your own customer modes. I have passed this onto our development team. I will update the community if I receive any further information.

The new app UI, how can I revert.

zooo — Wed, 05 Jun 2024 15:40:09 GMT

The new app UI drives me crazy. All my recordings are gone and as soon as I click on a device I'm told it is a paid feature. I am pretty upset with these changes.

Re: The new app UI, how can I revert.

BrookeN — Wed, 05 Jun 2024 16:20:16 GMT

Some features will only be able to be accessible with a subscription. However, this would have been with the old UI or the new one. There is no way to revert back to the old UI. Here is a link with what is included with a subscription:

https://www.arlo.com/en_eu/serviceplans

Re: The new app UI, how can I revert.

StephenB — Wed, 05 Jun 2024 17:43:24 GMT

@zooo wrote:

The new app UI drives me crazy. All my recordings are gone and as soon as I click on a device I'm told it is a paid feature. I am pretty upset with these changes.

If you are using local storage with no subscription, then you aren't looking in the right place. Local recordings are not in the "Feed". You need to

go to the "Devices" screen
Select the smarthub
select "Storage Settings"

Re: The new app UI, how can I revert.

BruskiJunk — Wed, 19 Jun 2024 13:21:03 GMT

You mean Arlo won't provide a way to roll back to the old UI. It's a simple matter of programming in the ability to switch back. I know because I've been a IT manager for over 30 years. Listen to your customers. There's a much longer thread over the psst year on this forum with many of your users asking for a way to roll back to the old UI. If you won't provide a way to roll back then program a new UI to look like and function like the old UI. Otherwise you'll lose long time customers and get bad reviews. It's up to ARLO to take action if they want to listen to what their customers have been saying for the past year!

Re: The new app UI, how can I revert.

jguerdat — Wed, 19 Jun 2024 13:26:03 GMT

You can't roll back because the old UI doesn't support the new cameras and security system.

Re: Create Custom Mode

DAVIDEAJ — Sat, 22 Jun 2024 08:25:02 GMT

We would like an update please from the development team. We have 5 devices and the inability to create custom modes (as was possible in the original library application) is a serious flaw. We wish we understood this prior to the recent purchase of all these devices.

Re: Create Custom Mode

BrookeN — Mon, 08 Jul 2024 14:46:37 GMT

As of now I do not have any further information. I will update the community if anything changes.

Re: The new app UI, how can I revert.

Radses — Tue, 09 Jul 2024 12:12:12 GMT

The Old UI app works perfectly fine on all the new cameras that I've recently brought

For though I am now second guessing and getting rid of everything pages are low because the new UI app is terrible does not always work properly

Re: The new app UI, how can I revert.

brianbish — Fri, 12 Jul 2024 15:03:18 GMT

@BrookeN Hey Arlo; when are you going to revert back to the old UI? Sincerely all Arlo users on the new terrible upgrade

Re: The new app UI, how can I revert.

BrookeN — Fri, 12 Jul 2024 16:11:41 GMT

We will not be reverting back to the old UI.

Re: Custom Modes

StephenB — Mon, 22 Jul 2024 16:38:28 GMT

@VictoriaPe wrote:

The new app has the Arm Away, Arm Home and Standby "Modes".

Is there are way to create a 4th mode?

Unfortunately, no.

But there are a lot of folks who clearly need custom modes, so I think Arlo will end up having to put them back.

Re: The new app UI, how can I revert.

Henry_dude — Sat, 27 Jul 2024 06:31:05 GMT

Hi!

Can we expect to get the app updated with more Modes?

Re: The new app UI, how can I revert.

BrookeN — Mon, 29 Jul 2024 16:42:26 GMT

I have added a feature request for custom modes. When or if that will be implemented I am not sure of at them moment. But I will keep the community updated.

How do I add another mode

Susquatch — Tue, 30 Jul 2024 15:57:19 GMT

When I upgraded to the new App, all my custom modes disappeared. Even worse, I can't figure out how to add them back in. Three modes is trivial and doesn't satisfy my needs. Can someone please tell me how to add custom modes like the old app had?

Re: How do I add another mode

StephenB — Tue, 30 Jul 2024 20:05:23 GMT

@Susquatch wrote:

Can someone please tell me how to add custom modes like the old app had?

You can't. My guess is Arlo will end up adding that feature back, as there are a lot of situations that require more than three modes.

Re: How do I add another mode

Susquatch — Tue, 30 Jul 2024 22:05:39 GMT

I read elsewhere that they did this to be compatible with the panel box which only has 3 mode buttons.

That's no excuse. They could easily limit it to 3 modes from the panel but still have dozens of modes from the app or the web.

bring back custom modes

designer01 — Wed, 31 Jul 2024 20:30:50 GMT

Please Add custom mode feature back to the app. Not having the ability to create custom modes to turn off specific cameras while keeping cameras on does not provide a customizable home security system. While I see that you can toggle on/off camera in the base three modes, doing so each time for each camera is cumbersome, inconvenient, and inefficient. For instance if I am mowing the backyard, I would have to turn off each camera in the backyard off manually and than turn back on manually. I could set this as standby rules, but how about when I cut the front yard, and want the backyard cameras on?? Sure there is feature to set schedules, but does anyone cut their grass the same time/day each week? NO! Custom modes gave us the ability to conveniently and seamlessly turn certain area cameras of, while still monitoring and securing other areas.

The solution: bring back custom mode creation ability.