topic Re: Pro5 S recording video for audio detection when audio is disabled in Arlo Pro 5S 2K

Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:21:24 GMT

Currently have a ticket opened for this problem but wanted to see if others are having similar problems.

Two Pro5 S cameras

In both device settings I have audio turned off

In Arm Away I have rules set up for both to only record motion detection.

Audio is turned off for both in device rules

When Arm Away is active, both cameras record for bogus audios. No sounds when viewing feeds.

Cameras continue to loop and record 50+ recordings for audio detection even though device settings and device rules have audio off.

I have a base unit VMB4500r2 that supports my three old Arlo 2s.
I have one Essential (3rd Gen), one Essential Pan Tilt and two Pro 5S all connected via network and not base station.

These cameras work fine in Arm Home and Standby. No false audio recordings.

Had no problems before. Just started happening in the last month.

Sounds like a corruption problem and may require a painful reload of app from scratch and rebuilding my system.

Anyone else experiencing similar problems?

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:24:44 GMT

Forgot to mention. Running IOS 26.1. Network Nest Mesh.

Re: Pro5 S recording video for audio detection when audio is disabled

jguerdat — Thu, 11 Dec 2025 15:25:33 GMT

Try deleting and recreating the rule(s) for the camera to see if that helps. Camera settings don't affect audio detection, just disabling Audio Detection in the rules.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:27:58 GMT

Understand and yes I tried multiple times to delete and recreate the rules. No luck.

Re: Pro5 S recording video for audio detection when audio is disabled

jguerdat — Thu, 11 Dec 2025 15:29:41 GMT

Even on the app which seems to have more utility for you? You may need to remove/reset/reinstall the camera to restore proper operation.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:34:29 GMT

Previously the 5S cameras were connected via my base. New firmware allowed me to connect via my network. I completely removed both cameras from the app. Reset them and reinstalled them via the network. All worked fine for about 5 weeks. Then they went haywire.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:36:28 GMT

I will try it again to see if it helps.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:37:58 GMT

What baffles me is this only happens in the Away mode. Cameras work fine in Arm Home and Standby.

Re: Pro5 S recording video for audio detection when audio is disabled

jguerdat — Thu, 11 Dec 2025 15:41:20 GMT

I suppose it may be an iOS app thing. Try recreating/modifying rules only in the web client to see if that makes a difference after reinstalling.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:45:45 GMT

I’ve tried to use the web client via my.arlo.com but it no longer has access to view cameras or modify settings. Is there a new link for this?

Re: Pro5 S recording video for audio detection when audio is disabled

StephenB — Thu, 11 Dec 2025 15:48:01 GMT

Also go into the smart detection settings, and make sure the detections aresound turned off.

Doing a hardware reset of the cameras might also resolve it.

Re: Pro5 S recording video for audio detection when audio is disabled

StephenB — Thu, 11 Dec 2025 15:49:31 GMT

@Jeff__h wrote:

I’ve tried to use the web client via my.arlo.com but it no longer has access to view cameras or modify settings. Is there a new link for this?

No, but you need to use a PC for this now - a mobile browser won't work. Arlo (IMO mistakenly) assumes that everyone on a phone or tablet will use the app.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:51:43 GMT

Yes, I had smart detections for audio turned off.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 15:53:38 GMT

😂 Amazing. Just got in on my Mac. Thanks.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Thu, 11 Dec 2025 16:01:56 GMT

Just removed the rules and recreated them on my Mac. Same problem.

Re: Pro5 S recording video for audio detection when audio is disabled

ShayneS — Tue, 16 Dec 2025 00:08:05 GMT

@Jeff__h Do you have a screenshot of the audio recordings in your feed showing the audio label?

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Tue, 16 Dec 2025 00:52:04 GMT

Yes. Technical support has a ticket and are actively working my problem. Arm Away can no longer be used. False audio recordings on even Pro 2S that aren’t active.

Re: Pro5 S recording video for audio detection when audio is disabled

Jeff__h — Tue, 16 Dec 2025 13:20:28 GMT

Additional details:

Problem is also affecting an old Pro 2 and an indoor wired pan tilt camera.

Neither are active yet the Pro 2 recorded audio detection and the pan tilt was activated and turned on but only raised the camera head half way.

Logs were sent to technical support. They have been great working the problem. Had several calls with them.

Keeping my fingers crossed as Arm Away is critical!

Re: Pro5 S recording video for audio detection when audio is disabled

ShayneS — Tue, 16 Dec 2025 16:50:33 GMT

@Jeff__h

Thanks for the update. Let me push this on my end as well. And I'll keep this thread updated.

Re: Pro5 S recording video for audio detection when audio is disabled

ShayneS — Tue, 16 Dec 2025 22:25:07 GMT

@Jeff__h

Thanks for the PM. If you can provide info regarding this last question below:

Is this occurring with all the devices then if it's in arm away mode, or is it only a select few? If it's a select few, can you PM me with those serial numbers, the last four digits please?