topic Re: Constantly having to restart Pro 5S in Arlo Pro 5S 2K

Constantly having to restart Pro 5S

Joseph17 — Thu, 04 Dec 2025 22:50:54 GMT

I am so beyond tired of having to restart this cam every day multiple times. My other Arlo indoor cam has no issues. But the Pro 5S will just take forever to connect. The only fix appears to be a restart. I've had the thing for 3 yrs with on and off issues but never get a level of good consistent performance. Is the thing getting too old? Do they die after a few years? OK, rant over.

With my Ring cams, in and out, at two properties, everything works flawless, all the time. Not to mention I pay $100 per yr with Ring for 9 cameras, but Arlo wants $250 for my two cams per year. Yikes.

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 05 Dec 2025 18:02:51 GMT

@Joseph17

Was this Connecting concern always problematic with the device when you first purchased it?

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 05 Dec 2025 18:12:53 GMT

I reviewed the camera connectivity and it looks like you have a very low RSSI value. This will likely cause live stream, offline, and connectivity issues. Some of the main causes are using a 5 GHz band, which does not reach as far as that 2.4 GHz band. Doors, walls, glass, distance, other devices, all can cause radio interference.

To verify this range issue, you can bring that camera closer to your router and you should see an improvement with connecting. You can also try moving to a 2.4 GHz band.

Re: Constantly having to restart Pro 5S

Joseph17 — Sun, 07 Dec 2025 21:45:12 GMT

Thanks for the help! Doesn't this cam automatically select the strongest network? In the settings it states that I'm connected to both. The router is an older ATT provided unit that works good overall for everything else. Plus I have it elevated in a open room, no more that 50 ft from the Pro 5S. There's not a lot of "stuff" between the router and cam.

Unlike with my Ring app, I don't see the RSSI indicated in the Arlo app, or can't find it.

Re: Constantly having to restart Pro 5S

ShayneS — Tue, 09 Dec 2025 17:54:19 GMT

@Joseph17

The RSSI is a value for the support team. The only signal bar you will see is the Signal bars in the app. Let me dig in to this a little more with the team and I will report back as soon as possible. In the meantime, if possible, you can try making two separate bands for 2.4 and 5 GHz. And reconnect the camera to 2.4 and see if that improves the live streaming. It should. You can also try and assign that device to 2.4 through your router so it sticks as well.

Re: Constantly having to restart Pro 5S

Wapm66 — Sat, 13 Dec 2025 05:19:17 GMT

I have the same issue. My setup is a doorbell camera and Pro 5s camera. Doorbell camera 100% reliable with motion and recording the Pro 5s not so - needs a restart every day. Have tried setting my router to restart every day on scheduled task to force camera to reset, seems to be better but still needs occasional restart. Very frustrating.

Re: Constantly having to restart Pro 5S

lpd688 — Sat, 13 Dec 2025 15:15:58 GMT

Just fyi, I had very similar issues with the Pro 4s. I have since replaced all my Pro 4s with Pro 5s. The problem was not rectified until my ISP had a mechanical failure at their plant. Once they made the necessary repairs, I’ve not had any connection issues with cameras. Just a thought, check into if there is an issue with your ISP.

The issues my ISP had to resolve was a cable modem termination system and replacing their amps at their plant.

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 19 Dec 2025 17:29:11 GMT

@Wapm66

Can you PM me with the last 4 of the serial umber of the devices or the names of them that this is occurring with? Also, do you have a screenshot as well?

Re: Constantly having to restart Pro 5S

Wapm66 — Mon, 15 Dec 2025 22:34:37 GMT

Hi Shayne, thanks for reply. How do I PM you as I don’t want serial numbers in this public post?
thanks

Wapm

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 19 Dec 2025 17:29:16 GMT

@Wapm66

You should be able to select my username then on the right side I believe has a send user a private message button in green.

Re: Constantly having to restart Pro 5S

Wapm66 — Tue, 16 Dec 2025 05:23:45 GMT

Hi Shayne,

I don’t see that option only these under the green button. And after clicking your name I see your posts but no PM options. See screenshots below

Re: Constantly having to restart Pro 5S

StephenB — Tue, 16 Dec 2025 16:01:16 GMT

@Wapm66 wrote:

I don’t see that option only these under the green button.

press the envelope icon (top right of your second screenshot).

Re: Constantly having to restart Pro 5S

ShayneS — Thu, 18 Dec 2025 17:21:33 GMT

Thanks StephenB

Re: Constantly having to restart Pro 5S

Joseph17 — Fri, 19 Dec 2025 16:27:10 GMT

Do I really have to go thru all this? The Pro 5S says it's connected to both the 2.4 and 5 band. Plus it says it'll select the best band. Still every single day I'm having to restart this thing. Then it'll work for an hour or so, maybe a day, who knows. Like just now, big snowplow truck went by but no notification. Other times it'll pick up a squirrels movement.

It's beyond frustrating. Honestly, it's winter here and cold out, otherwise I'd replace this thing today with another brand.

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 19 Dec 2025 17:24:11 GMT

@Joseph17

To further troubleshoot this, we'll have to perform some steps, and if possible, you will need to provide some info if we need to further investigate the root cause.

Have you tried resetting the camera and utilizing the same location?

Are you using an AP with mesh capabilities (Multiple AP devices)? Your AP would be the ATT gateway combo. Does it have mesh capabilities and are you using it?

If yes, what is make and model? is it ISP provided equipment

The Reason for the questions are that some mesh AP devices and ISP provided equipment can be very aggressive at “Managing” devices (Load balancing) including forcing client devices to a specific band or Mesh AP node.

Re: Constantly having to restart Pro 5S

Joseph17 — Fri, 19 Dec 2025 22:45:38 GMT

To further troubleshoot this, we'll have to perform some steps, and if possible, you will need to provide some info if we need to further investigate the root cause.

Have you tried resetting the camera and utilizing the same location? Yes, I have.

Are you using an AP with mesh capabilities (Multiple AP devices)? Your AP would be the ATT gateway combo. Does it have mesh capabilities and are you using it? No mesh.

If yes, what is make and model? is it ISP provided equipment Pace 5268, provided by ATT

Re: Constantly having to restart Pro 5S

Wapm66 — Fri, 02 Jan 2026 07:09:36 GMT

Hi Shayne,

Thanks for the advice, so you’re suggesting to remove the 5GHz connection and use only the 2.4GHz connection. I have 2 cameras both with the same problem, one is very close to router the other is further away.

I’ll see how it goes with just 2.4GHz connection.

Re: Constantly having to restart Pro 5S

ShayneS — Fri, 02 Jan 2026 23:52:01 GMT

@Wapm66

If you're experiencing similar symptoms, that is a step we can take to try and isolate any potential issues to see what kind of improvement we get.

Cameras Keep Going "Dormant" and not detecting motion

Racinfan83 — Tue, 06 Jan 2026 22:06:47 GMT

I have a 7 camera Pro 5. All have power plugged into them. I have used Arlo products for years and this is first major issue. I changed routers from a Netgear MESH system to a Deco MESH system, so I pulled all the cameras down, reset them, re added them, etc. They all show decent to excellent signal, and they're all connected to both 2.4g and 5g. Problem is they randomly keep going dormant - they say they're armed and in detection mode - but they aren't detecting anything, and when I try to view live camera they just give me the spinning wheel. Most of the time I can go to either the desktop app and hit "restart" and they will restart and I can go live with them. Then it happens again. Same thing with phone app. Not always the same ones either. I have unplugged and re plugged the router, modem, etc, pulled all the cameras down and hard reset all of em and re-added, all that works, but then they will randomly just quit detecting again. It is freakin frustrating! Help!

Re: Cameras Keep Going "Dormant" and not detecting motion

ShayneS — Tue, 06 Jan 2026 22:08:05 GMT

@Racinfan83

It sounds like the camera is going offline or has poor signal to the router. Are you able to test by bringing one camera inside and see how their live streaming and motion detection goes?