topic Re: Arlo Pro 5S devices display in Arlo Pro 5S 2K

Arlo Pro 5S devices display

KKS-Col — Mon, 25 Aug 2025 13:13:38 GMT

Using an iPad app (latest version) . I opened the Arlo app this morning in order to view current camera views. There had been NO alerts during the overnight period. Every camera view (7 of them with a mix of Pro2 and Pro5) went to a “night” display, black and white, as though an alert had happened on all of them; every one for a time (upper left corner of image) stated “now” as though it had just happened, but it was daylight and the image was nighttime. 3 of these are connected to a hub and the others are wireless connections to the internet. This is the first time I’ve seen this happen in nearly 8 years of using Arlo cameras.

Re: Arlo Pro 5S devices display

BrookeN — Tue, 26 Aug 2025 15:31:56 GMT

Can you send a screenshot of what you are seeing? Are you able to live stream when it is stating now?

Watching events seems to trigger camera on both Pro 5's

Killhippie — Wed, 27 Aug 2025 08:11:44 GMT

Not sure whats going on but when my cameras capture a event watching it seems to trigger the camera to capture a screenshot for some reason but the time is out completely for that screenshot, also my firmware is not the same as listed for the Pro 5 release earlier in the year, this only stated happening recently on both cams. Firmware version 1.60.35.0_265e985aa. What is going on?

Re: Arlo Pro 5S devices display

KKS-Col — Wed, 27 Aug 2025 12:32:38 GMT

The same “event” happened this morning. All cameras went to a nighttime “view” although there were no alerts and I had not invoked a live view of any camera. I cannot send an accurate screenshot since I have since opened some of the cameras for a live view. I will try to capture a screenshot when it next occurs.

I am able to livestream when it shows “now” or any other period of time, such as “2 hrs”. After I have live-streamed, the time goes to “now” and doesn’t change again UNLESS an alert occurs. So, if I live-streamed 4 hours previously, the camera still shows “now” if no alert occurred during the time period.

As an interesting side note, there was thick fog in the area of the cameras last night, and the camera images of outside appeared to be foggy. Very strange.

Re: Watching events seems to trigger camera on both Pro 5's

StephenB — Thu, 28 Aug 2025 12:24:35 GMT

@Killhippie wrote:

Firmware version 1.60.35.0_265e985aa.

So this is newer than the posted release table. I'm tagging @JamesC to call this to his attention.

@Killhippie wrote:

Watching events seems to trigger camera

This sounds more like an app or cloud issue, as the recordings are not stored in the camera.

I've seen earlier posts on events being captured when people start livestreaming, but I don't recall this issue being reported. How often does this misbehave?

Re: Arlo Pro 5S devices display

KKS-Col — Thu, 28 Aug 2025 12:40:21 GMT

I am having trouble uploading the screenshot. I selected the photo icon on the list above; selected the photo; it appears to be loading, but then all I see is a white square, not the image.

Re: Arlo Pro 5S devices display

StephenB — Thu, 28 Aug 2025 12:44:58 GMT

@KKS-Col wrote:

All cameras went to a nighttime “view” although there were no alerts and I had not invoked a live view of any camera.

As an interesting side note, there was thick fog in the area of the cameras last night, and the camera images of outside appeared to be foggy. Very strange.

Do they switch back to the correct view when you livestream (or when they trigger during the day)?

Are the cameras connected via a smarthub, or are they connected to your home wifi?

Re: Arlo Pro 5S devices display

KKS-Col — Thu, 28 Aug 2025 12:47:59 GMT

Ahhh, once you POST, then it shows the image. The difference in this image and ones I have seen before is that it updated in two passes. I opened the app today and all but a couple changed into a night shot. I took a screenshot, left the app, came back to the app and the others had also gone to a “night” view. I then saw two times rather than “now”; 3 minutes and 7 minutes. I took another screenshot and that is what I posted.

Re: Arlo Pro 5S devices display

KKS-Col — Thu, 28 Aug 2025 12:52:38 GMT

Yes, Stephen, they do give an accurate view when I livestream or an event triggers it.

Three of them are connected to a hub (Pro2) and the others are Wi-fi (Pro5S). They had all been working normally until a few days ago (date of first post in this thread).

Re: Arlo Pro 5S devices display

StephenB — Thu, 28 Aug 2025 16:16:51 GMT

@KKS-Col wrote:

Yes, Stephen, they do give an accurate view when I livestream or an event triggers it.

Three of them are connected to a hub (Pro2) and the others are Wi-fi (Pro5S). They had all been working normally until a few days ago (date of first post in this thread).

GTK.

The cameras will "wake up" to check for updates every night. I am wondering if that is somehow triggering the shift to night vision.

Re: Arlo Pro 5S devices display

BrookeN — Thu, 28 Aug 2025 17:15:48 GMT

The "Now" feature Is working as intended. As for the night and day time images, I will look into this further. I will update you as soon as possible.

Re: Watching events seems to trigger camera on both Pro 5's

Killhippie — Fri, 29 Aug 2025 11:39:20 GMT

Every time I open the app the images captured from say the night before get changed, so this afternoon 12:20pm UK time I open the app and the images in the widget and devices tabs changed to a older infrared only image taken without from days ago as I normally use the light for full colour and as a deterrent. The app says the old images are from now. This keeps happening and resetting has not changed the issue sadly. More worrying is images that are supposed to be deleted are showing and replacing actual recently taken images how is that possible when the app says I have no data in the cloud? The camera cannot keep different images from days or even a week ago surely! Logging in online shows the correct images so surely this is a cloud issue I would have thought?

Re: Arlo Pro 5S devices display

BrookeN — Fri, 29 Aug 2025 19:28:28 GMT

@KKS-Col Can I get just a screenshot of one camera only that is displaying this behavior. Screenshot when thumbnail is dark and it shows Now and as you fires up the Arlo app in daytime.

Re: Arlo Pro 5S devices display

Killhippie — Sat, 30 Aug 2025 08:58:05 GMT

It’s a bit hard as every day they are changing the only interface that works correctly is the web one. Also the screenshots are to big for the app on this forum when uploading.

Re: Arlo Pro 5S devices display

Killhippie — Sat, 30 Aug 2025 08:50:39 GMT

Exactly the same problem as my app at this time. I have one showing 6h ago another showing 17 hours ago on my iPad M4 13" which correct but my iPhone 16 Pro shows two daylight pictures from 2 hours ago even though it captured a video last night as soon as I watched the video the main widgets turned to a display from yesterday which are meant to be deleted!

Re: Arlo Pro 5S devices display

StephenB — Sat, 30 Aug 2025 12:42:13 GMT

@KKS-Col wrote:

I am having trouble uploading the screenshot. I selected the photo icon on the list above; selected the photo; it appears to be loading, but then all I see is a white square, not the image.

Embedded images have to be manually reviewed/approved before they are shown.

Re: Arlo Pro 5S devices display

Killhippie — Sun, 31 Aug 2025 08:06:43 GMT

Well I have been Rate limited for some unknown reason since yesterday so now so using a mobile to access the site. What is going on with these 5k cameras. I wish I had never bought them. <sigh> I have a static ip which makes things much worse.

Re: Arlo Pro 5S devices display

KKS-Col — Sun, 31 Aug 2025 12:51:19 GMT

First dark screenshot is one camera that went to a nighttime image (no alerts, no saved cloud images) time shows “now”. This was when I first opened the app today (Aug 31, time is U.S. Mountain). I then live-streamed the same camera and took a screenshot. That is the second screenshot attached.

Re: Arlo Pro 5S devices display

Killhippie — Sun, 31 Aug 2025 13:40:46 GMT

Well my rate limit has ended so that's okay I hope lets see if the camera issues get sorted.

Re: Arlo Pro 5S devices display

KKS-Col — Thu, 04 Sep 2025 12:02:08 GMT

This morning (Sept. 4) there was a change in the images update. Opened the app, all cameras that are wi-fi flashed, changed the time to “now” but did not change the last image previously viewed. The cameras connected via a base station made no changes.

I left the app. Returned to app about 10 minutes later. This time the cameras on the base station flashed, displayed a night image and updated the time to “now”. The wi-fi cameras remained with the same image as before and the time had advanced to the minutes elapsed.