Pro 5S 2K

Afarro — Fri, 24 Oct 2025 20:01:33 GMT

I purchased 3 Arlo Pro Cameras with a base station several years ago and they have worked flawlessly. To be safe I purchased 4 Arlo Pro 5S 2K cameras to add to my system. I installed them through the app direct to WiFi as they would not recognize the base station. They seemed to work well for about 3 months then they suddenly went off line (all at the same time) leaving me with blank screens for the new cameras. The 3 older cameras continue to work fine. The device window shows the error message "camera off line." I have tried everything I know to try to connect to the Pro 5S 2K cameras without success, The cameras are located at a vacation cabin that I visit about every 3 months so I'm not able to spend a lot of time fixing things. Also Arlo keeps hijacking me on the app, trying to sell me their security plans, which I do not want. Any suggestions? Should I just scrap the system and get something else?

Re: Pro 5S 2K

jguerdat — Sat, 25 Oct 2025 15:11:43 GMT

It sounds like you have no subscription for the new cameras, which is required for cloud recordings. Once the trial sub expires, you need to purchase a plan.

That said, the offline issue is unrelated. It may be due to a router configuration that changed (new router?) or just that the router needs to be rebooted.

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Pro 5S 2K

Re: Pro 5S 2K