topic Re: Pro 5 camera connection issues in Arlo Pro 5S 2K

Pro 5 camera connection issues

Paulvmp25 — Sun, 05 Oct 2025 12:17:14 GMT

Since update 3-4 weeks ago have been unable to connect 3 pro 5 cameras b4 update all perfect , have tried many times to connect using Arlo guides have now escalated issue and still not resolved , has anyone had similar issue? App also seems unresponsive have reinstalled app and cameras still nothing

Re: Pro 5 camera connection issues

jguerdat — Sun, 05 Oct 2025 13:55:44 GMT

Have you tried the remove/reset/reinstall process on one camera yet to see if that helps?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Pro 5 camera connection issues

Slypeach — Fri, 10 Oct 2025 20:10:33 GMT

I found the same problem. It all started with not being able to replay feeds. I reset camera per tech support now it wont reconnect. Ive set my network to 2.4 , turned off guest network, turned off mobile data and Bluetooth on my galaxy phone. Ive tried moving around. Im at wits end.

Re: Pro 5 camera connection issues

ShayneS — Fri, 10 Oct 2025 20:54:18 GMT

@Slypeach

Thanks for reaching out. It appears you’re already in contact with our support team, and the symptom is currently being escalated. Please continue working with your assigned agent for further assistance