topic Re: Automation Schedules are not working for over a month, multiple escalations, no results in Arlo Pro 5S 2K

Automation Schedules are not working for over a month, multiple escalations, no results

fitgenie — Fri, 29 Aug 2025 19:18:58 GMT

I have been trying for over a month and half to get some of my cameras to record after motion detection and initiate siren for a certain time period at night. During the day, I need them to go back to normal and only record for certain cameras, no siren.

I have talked to many techs and nothing has helped (upgrade app, delete automations, reinitate). It has been escalated and suggestions have been done but nothing helps. I am having to do initiate the automations on my own. This is not what I expected. If Arlo has a feature, it needs to work. This is very frustrating.

Re: Automation Schedules are not working for over a month, multiple escalations, no results

StephenB — Sat, 30 Aug 2025 12:37:01 GMT

@fitgenie wrote:

I have been trying for over a month and half to get some of my cameras to record after motion detection and initiate siren for a certain time period at night. During the day, I need them to go back to normal and only record for certain cameras, no siren.

I am having to do initiate the automations on my own

So the automations themselves work? They are just not kicking in when scheduled?

Can you post screenshots of the two automations?

Re: Automation Schedules are not working for over a month, multiple escalations, no results

fitgenie — Mon, 01 Sep 2025 02:28:53 GMT

unable to upload screenshots from my laptop. Automation schedules are working now, finally, turning on and off as I scheduled. 1) Issue now is that there is no recording when siren goes off. 2) I can see on feed the schedule/mode change, but the other night siren going off in one camera but no recording.3) really frustrated that level 2 is not calling me after talking to several tech reps.

Re: Automation Schedules are not working for over a month, multiple escalations, no results

StephenB — Mon, 01 Sep 2025 20:14:31 GMT

@fitgenie wrote:

unable to upload screenshots from my laptop. Automation schedules are working now, finally, turning on and off as I scheduled. 1) Issue now is that there is no recording when siren goes off. 2) I can see on feed the schedule/mode change, but the other night siren going off in one camera but no recording.3) really frustrated that level 2 is not calling me after talking to several tech reps.

The automations should only be changing the mode - no other actions.

What happens when you try to upload the screenshots?

Re: Automation Schedules are not working for over a month, multiple escalations, no results

ShayneS — Wed, 03 Sep 2025 15:14:24 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.