Red LED light is on. Not blinking, steady

AKOhio — Fri, 08 Aug 2025 00:13:08 GMT

I purchased two Pro5 in October of 2024. After dealing with foggy lens' in May, I now have one that has a steady red light on it. I have removed the battery, then put it back, and it does not resolve the issue. I also removed the device from my account and then reinstalled it, and it does not resolve the issue. I only see information on a flashing red light. The steady red light drains the battery.

I had three Pro 3's prior to this and they never gave me any problems. I am becoming very frustrated with the Pro 5's. How do I fix this? Or how do I return for warranty?

Re: Red LED light is on. Not blinking, steady

StephenB — Fri, 08 Aug 2025 11:38:19 GMT

@AKOhio wrote:

I now have one that has a steady red light on it.

Did you try the hardware reset - opening the housing, and pressing the sync button inside until the camera flashes amber (~15 sec)? Not sure if you will see the normal blue flash at the beginning - if not, hold down the button for 20 seconds (to be safe), and see if that resolves it.

Best to fully charge the battery before you do this.

topic Red LED light is on. Not blinking, steady in Arlo Pro 5S 2K

Red LED light is on. Not blinking, steady

Re: Red LED light is on. Not blinking, steady