https://community.arlo.com/t5/Arlo-Pro-5S-2K/Pro-5-garbled-video/m-p/2456284#M5185 <P>This is usually caused by loss on the wifi connection between the camera and the Arlo cloud.</P> <P>&nbsp;</P> <P>Try measuring your internet upload speed at the camera location.&nbsp; You can use the ookla speedtest app on your phone (free) - disable mobile data during the test to make sure you are measuring wifi speed.&nbsp; The Pro 5 needs at least 2 mbps upload speed, with little packet loss.</P> <P>&nbsp;</P> <P>If you use a smarthub, then make sure the smarthub isn't too close to the router.&nbsp; Ideally put the hub as far from the router as the supplied ethernet cable will reach.&nbsp; If it is too close, the WiFi signal from the router can overload the smarthub circuitry.</P> <P>&nbsp;</P> <P>If the wifi speed at the camera location is well above 2 mbps, then&nbsp;remove the battery for about 10 seconds, and then reinserting it - which will force the camera to fully reboot.&nbsp; If that doesn't resolve it, try a hardware reset:</P> <UL> <LI>remove the camera from your account</LI> <LI>open the housing and press the button inside until the camera LED flashes amber ( ~15 sec)</LI> <LI>add the camera back to your account.</LI> </UL> <P>&nbsp;</P> Tue, 22 Jul 2025 11:50:59 GMT StephenB 2025-07-22T11:50:59Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Pro-5-garbled-video/m-p/2456268#M5184 <P>My pro 5 cam has just started to experience garbled video, i have rebooted and still the same. I seen other users having the same problem. Has there been any update from support on this???...I am starting to think these cameras are rubbish.&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="screen.jpg" style="width: 999px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/434291iAE0AD71D8123A4FB/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="screen.jpg" alt="screen.jpg" /></span></P><P>&nbsp;</P> Tue, 22 Jul 2025 07:54:52 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Pro-5-garbled-video/m-p/2456268#M5184 rayjfoley 2025-07-22T07:54:52Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Pro-5-garbled-video/m-p/2456284#M5185 <P>This is usually caused by loss on the wifi connection between the camera and the Arlo cloud.</P> <P>&nbsp;</P> <P>Try measuring your internet upload speed at the camera location.&nbsp; You can use the ookla speedtest app on your phone (free) - disable mobile data during the test to make sure you are measuring wifi speed.&nbsp; The Pro 5 needs at least 2 mbps upload speed, with little packet loss.</P> <P>&nbsp;</P> <P>If you use a smarthub, then make sure the smarthub isn't too close to the router.&nbsp; Ideally put the hub as far from the router as the supplied ethernet cable will reach.&nbsp; If it is too close, the WiFi signal from the router can overload the smarthub circuitry.</P> <P>&nbsp;</P> <P>If the wifi speed at the camera location is well above 2 mbps, then&nbsp;remove the battery for about 10 seconds, and then reinserting it - which will force the camera to fully reboot.&nbsp; If that doesn't resolve it, try a hardware reset:</P> <UL> <LI>remove the camera from your account</LI> <LI>open the housing and press the button inside until the camera LED flashes amber ( ~15 sec)</LI> <LI>add the camera back to your account.</LI> </UL> <P>&nbsp;</P> Tue, 22 Jul 2025 11:50:59 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Pro-5-garbled-video/m-p/2456284#M5185 StephenB 2025-07-22T11:50:59Z