topic Re: Pro 5 garbled video in Arlo Pro 5S 2K

Pro 5 garbled video

Nem — Wed, 25 Jun 2025 19:04:24 GMT

I have been having an issue with my cameras since I put them online back in Dec 24. All three will randomly just start recording a red/pink garbled video. The only way to fix is to reboot the camera from the app. Has anyone else experienced this issue and how did you fix it.

Re: Pro 5 garbled video

GeneralMeow — Wed, 25 Jun 2025 19:52:31 GMT

A few of us here have the exact same issue. The only remedy is to reboot it. Happens to me once a week on 2 different Pro5's.

Re: Pro 5 garbled video

Nem — Thu, 26 Jun 2025 02:16:56 GMT

I tried reaching out to support and their only solution was factory reset and delete from account and add them back. I only have this issue with my pro 5s cameras. The other two cameras and door bell don't have the issue

Re: Pro 5 garbled video

GeneralMeow — Thu, 26 Jun 2025 14:58:18 GMT

A factory reset wont help.

Yes, only the Pro5's seem to have this issue. All other cams might have garbled video for a second but recover quickly.

Re: Pro 5 garbled video

ShayneS — Fri, 27 Jun 2025 00:56:32 GMT

Does this symptom still occur if you bring the camera closer to your router or Smart Hub?

Re: Pro 5 garbled video

Nem — Sat, 28 Jun 2025 22:28:17 GMT

All three cameras are less then 20ft from the wireless router. They are all connected to hard-line power as well. These cameras are in the exact same location as my previous arlo cameras that were upgraded to the pro

Re: Pro 5 garbled video

ShayneS — Mon, 07 Jul 2025 17:31:37 GMT

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact