topic Re: Just bought pro5k camera. Button does not push in at all to release housing to install battery. in Arlo Pro 5S 2K https://community.arlo.com/t5/Arlo-Pro-5S-2K/Just-bought-Pro-5-camera-Button-does-not-push-in-at-all-to/m-p/2453843#M5055 <P>These cases are frequently problematic to remove. The lack of a click when pressing the release button indicates that the release has already been done - now it's how to get the camera out. I find that I have to shake the camera hard in a downward direction with my other hand ready to catch it when it (eventually) comes out. You could possibly use a small, slim tool between the case and camera to try to pry it out but be careful to not cause damage that would allow water to infiltrate.</P> Thu, 19 Jun 2025 13:57:01 GMT jguerdat 2025-06-19T13:57:01Z Just bought Pro 5 camera. Button does not push in at all to release housing to install battery. https://community.arlo.com/t5/Arlo-Pro-5S-2K/Just-bought-Pro-5-camera-Button-does-not-push-in-at-all-to/m-p/2453780#M5050 <P>We can't take the housing off to install the battery Pro 5k camera. The button does not push in at all, no click, seems glued shut.&nbsp; We tried silicone as suggested for ORing.&nbsp; The housing will not move at all.&nbsp; Terrible functionality and a waste of money</P> Thu, 19 Jun 2025 21:40:03 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Just-bought-Pro-5-camera-Button-does-not-push-in-at-all-to/m-p/2453780#M5050 Jmmj42 2025-06-19T21:40:03Z Re: Just bought pro5k camera. Button does not push in at all to release housing to install battery. https://community.arlo.com/t5/Arlo-Pro-5S-2K/Just-bought-Pro-5-camera-Button-does-not-push-in-at-all-to/m-p/2453843#M5055 <P>These cases are frequently problematic to remove. The lack of a click when pressing the release button indicates that the release has already been done - now it's how to get the camera out. I find that I have to shake the camera hard in a downward direction with my other hand ready to catch it when it (eventually) comes out. You could possibly use a small, slim tool between the case and camera to try to pry it out but be careful to not cause damage that would allow water to infiltrate.</P> Thu, 19 Jun 2025 13:57:01 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Just-bought-Pro-5-camera-Button-does-not-push-in-at-all-to/m-p/2453843#M5055 jguerdat 2025-06-19T13:57:01Z