topic 5S cameras not following modes and automations in Arlo Pro 5S 2K

5S cameras not following modes and automations

SierraKP — Sat, 07 Jun 2025 14:24:42 GMT

In the past couple of weeks, I have at least 3 cameras that are not recording according to the modes and automations I have set up. I have not changed anything, and they were previously following my settings. I’ve reset them, removed them from the modes/automations, and still they don’t work correctly. They are the only 3 cameras connected to solar chargers, but other than that, they are the same as the rest of my setup. Any suggestions? I need these to record when I want them to, and not record when they’re supposed to be on standby.

Re: 5S cameras not following modes and automations

StephenB — Sat, 07 Jun 2025 14:57:57 GMT

@SierraKP wrote:

In the past couple of weeks, I have at least 3 cameras that are not recording

Did you check the subscription status?

Re: 5S cameras not following modes and automations

SierraKP — Sat, 07 Jun 2025 15:45:33 GMT

Subscription is fine, nothing changed with it on my end.

Re: 5S cameras not following modes and automations

StephenB — Sat, 07 Jun 2025 17:26:54 GMT

@SierraKP wrote:

Subscription is fine, nothing changed with it on my end.

Can you post screenshots of the automations?

Re: 5S cameras not following modes and automations

SierraKP — Sat, 07 Jun 2025 17:56:10 GMT

Yep, but nothing had changed with them, it used to work correctly, then just stopped with zero changes.

It’s east, west, and pasture that aren’t behaving correctly. They will record during the arm home and not during the arm away.

Re: 5S cameras not following modes and automations

StephenB — Sat, 07 Jun 2025 18:36:04 GMT

@SierraKP wrote:

It’s east, west, and pasture that aren’t behaving correctly. They will record during the arm home and not during the arm away.

So the issue isn't with the schedule automations, it is with Arm Home mode?

I'm not seeing east, west, and pasture rules in Arm Home - are they still in there?

Re: 5S cameras not following modes and automations

SierraKP — Sat, 07 Jun 2025 18:48:13 GMT

They aren’t supposed to be active during arm home - that’s why they’re not on the list. They never have been, and prior to about 2 weeks ago, they didn’t record during arm home. Now, randomly, I’ll get a notification and a video from them, even tho they aren’t even part of arm home.

Re: 5S cameras not following modes and automations

StephenB — Sun, 08 Jun 2025 00:29:54 GMT

@SierraKP wrote:

They aren’t supposed to be active during arm home - that’s why they’re not on the list. They never have been, and prior to about 2 weeks ago, they didn’t record during arm home. Now, randomly, I’ll get a notification and a video from them, even tho they aren’t even part of arm home.

Are you seeing the mode changes in Feed? That can help you confirm that you are getting recordings when you are in a mode when that shouldn't happen.