Arlo pro 5S not recording

tigermama — Sat, 17 May 2025 21:15:12 GMT

I recently purchased Arlo Pro 5s to replace my 5 Pro and connected them to the base station. They have a strong internet connection. I set up Activity Zones, but I received a message saying the camera needs to be connected to a power source, which is strange since these cameras use batteries. Regardless, with or without Activity Zones, the cameras are not recording. Please help, or I may have to return them. Thank you.

Re: Arlo pro 5S not recording

StephenB — Sat, 17 May 2025 23:09:43 GMT

@tigermama wrote:

I recently purchased Arlo Pro 5s to replace my 5 Pro and connected them to the base station. They have a strong internet connection. I set up Activity Zones, but I received a message saying the camera needs to be connected to a power source, which is strange since these cameras use batteries. Regardless, with or without Activity Zones, the cameras are not recording. Please help, or I may have to return them. Thank you.

The Pro5s (like all currently sold cameras) require a subscription for cloud recording and also for activity zones when on battery power.

This sounds like you do not have a subscription plan for the cameras - so that is the first thing to check.

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Arlo pro 5S not recording

Re: Arlo pro 5S not recording