topic Re: My camers don't record. in Arlo Pro 5S 2K

My camers don't record.

Yournumbersup_2 — Mon, 05 May 2025 18:38:25 GMT

I've added 4 new cameras and none of them will record.

Re: My camers don't record.

StephenB — Mon, 05 May 2025 18:41:46 GMT

@Yournumbersup_2 wrote:

I've added 4 new cameras and none of them will record.

Have you tried making a manual recording while livestreaming? (If you have 2K streaming enabled, you'll need to disable it in order to try this test).

Have you checked your Arm Away and Arm Home modes - looking to see if there are rules there for your new cameras?

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 13:37:23 GMT

None of that has worked

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 13:43:38 GMT

All I get are notifications that there has been motion but no recordings to view.

Re: My camers don't record.

StephenB — Tue, 13 May 2025 14:22:49 GMT

@Yournumbersup_2 wrote:

All I get are notifications that there has been motion but no recordings to view.

It sounds like your new cameras are not in a subscription plan.

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 15:44:15 GMT

Is there a new plan I need to subscribe with? What are my plan options?

Re: My camers don't record.

StephenB — Tue, 13 May 2025 17:09:52 GMT

@Yournumbersup_2 wrote:

Is there a new plan I need to subscribe with? What are my plan options?

Options and pricing depend on your location, so go to www.arlo.com and look the plan features offered in your area.

What subscription plan do you have now?

Have you looked at what cameras are in that plan?

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 17:47:50 GMT

My plan is plus unlimited and all 22 cameras are listed on the plan. All cameras record except the 4 new ones. They are listed on the plan like the older cameras.

Re: My camers don't record.

StephenB — Tue, 13 May 2025 17:53:08 GMT

@Yournumbersup_2 wrote:

My plan is plus unlimited and all 22 cameras are listed on the plan. All cameras record except the 4 new ones. They are listed on the plan like the older cameras.

Ok.

Have you checked the modes you are using, and looked at the rules for the new cameras?

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 18:07:57 GMT

All cameras say record and notify. Even the 4 new cameras

Re: My camers don't record.

StephenB — Tue, 13 May 2025 18:23:22 GMT

@Yournumbersup_2 wrote:

All cameras say record and notify. Even the 4 new cameras

Did they ever record?

What happens when you try to make a manual recording?

Did you go into the Feed Settings, and make sure that the new cameras aren't excluded by the Feed Filters?

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 19:02:21 GMT

All cameras are listed on the Feed Settings

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 19:04:40 GMT

How do I do a manual recording?

Re: My camers don't record.

StephenB — Tue, 13 May 2025 19:31:03 GMT

@Yournumbersup_2 wrote:

How do I do a manual recording?

First, disable 2K livestreaming if you previously enabled it.

Then livestream the camera. You'll briefly see an icon that looks like a target in the bottom center of the stream. Touch it, and the recording will start (and the center dot in the target will turn red). Touch it again to stop the recording.

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 19:53:02 GMT

The older cameras have the target and I can manually start recording

But, none of the new cameras have the target at the bottom to manually start recording. 2K is disabled.

Re: My camers don't record.

StephenB — Tue, 13 May 2025 20:23:06 GMT

@Yournumbersup_2 wrote:

The older cameras have the target and I can manually start recording

But, none of the new cameras have the target at the bottom to manually start recording. 2K is disabled.

It might be good to try Arlo Phone Support (using the support center in the app).

Though you could first try removing one of the problem cameras from the account and then adding it back, just to see if anything changed.

Re: My camers don't record.

Yournumbersup_2 — Tue, 13 May 2025 22:04:27 GMT

Thanks very much for your help. Currently I'm not in the same town with as the cameras. However, I did previously check re-added all the cameras to the account. Only the older cameras would record. The new cameras only sent notification and never recorded.