https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Lacks-Quality-Customer-Service/m-p/2448636#M4679 <P>I apologize you are unsatisfied with the support you received. That is not at all how we want our customers to feel. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.<SPAN style="color:rgba(var(--sk_foreground_high_solid,134,134,134),1);font-size:13px;">&nbsp;</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 28 Apr 2025 16:20:47 GMT BrookeN 2025-04-28T16:20:47Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Lacks-Quality-Customer-Service/m-p/2448448#M4673 <P>It's very painful dealing with customer service. Now I regret buying a new set cameras. I call for&nbsp; warranty issue.&nbsp; They send me the wrong item then want proof the wrong item was sent. What kind of company doesn't have a record of what they send out? Because the package it came in clearly shows it's the wrong item!!!&nbsp;</P> Sat, 26 Apr 2025 19:25:10 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Lacks-Quality-Customer-Service/m-p/2448448#M4673 Powayman2 2025-04-26T19:25:10Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Lacks-Quality-Customer-Service/m-p/2448636#M4679 <P>I apologize you are unsatisfied with the support you received. That is not at all how we want our customers to feel. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.<SPAN style="color:rgba(var(--sk_foreground_high_solid,134,134,134),1);font-size:13px;">&nbsp;</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 28 Apr 2025 16:20:47 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Arlo-Lacks-Quality-Customer-Service/m-p/2448636#M4679 BrookeN 2025-04-28T16:20:47Z