topic Re: my Pro5 2k wont connect in Arlo Pro 5S 2K

my Pro5 2k wont connect

trueblueozzie — Sat, 19 Apr 2025 12:08:05 GMT

ive just bought a 2nd pro5 2k camera but for some reason i cant get it to hook up to my app . it does all the right , its charged up the blue light is flashing goes off when it looks at the QR code but thats as far as i get . The other camera is also a Pro5 2K .would that be a issue ? thanks for any help.

Re: my Pro5 2k wont connect

jguerdat — Sat, 19 Apr 2025 13:39:42 GMT

The other cameras isn't the issue. You should get a chime when scanning the QR code - do you hear it? Try a reset:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: my Pro5 2k wont connect

trueblueozzie — Sat, 19 Apr 2025 22:28:14 GMT

yeah i got the chime your referring to but still nothing . I did try resetting it but still nothing .

Re: my Pro5 2k wont connect

StephenB — Sat, 19 Apr 2025 22:29:30 GMT

@trueblueozzie wrote:

yeah i got the chime your referring to but still nothing . I did try resetting it but still nothing .

After the chime, look at your router's attached device list, and see if the camera is listed there.

Re: my Pro5 2k wont connect

trueblueozzie — Sun, 20 Apr 2025 01:36:17 GMT

well after looking for it i finally found it on the list and theres a tick there saying that its connected but still not having any luck in doing such thing . When i do the start up process the 2 red lights flash for a sec then the blue 1 flashes like i meant to .it is charged up so im guessing thats not the problem ? Any more thoughts ?

Re: my Pro5 2k wont connect

trueblueozzie — Sun, 20 Apr 2025 01:38:47 GMT

the link speed is 86.667 mbps if that is worth anything ?

Re: my Pro5 2k wont connect

StephenB — Sun, 20 Apr 2025 12:22:29 GMT

@trueblueozzie wrote:

well after looking for it i finally found it on the list

That suggests the problem is with discovery (finding the camera after it connects to your wifi), and not the network connection itself.

Have you tried doing the install from a PC browser (my.arlo.com). That sometimes works when the app fails. If you can connect the PC to the router with ethernet, that would be ideal.

Re: my Pro5 2k wont connect

trueblueozzie — Mon, 21 Apr 2025 05:40:51 GMT

yeah ive tried connecting it several times via the PC browser but it still wont connect but when i check my modem it says that it is connected

Re: my Pro5 2k wont connect

StephenB — Mon, 21 Apr 2025 12:18:26 GMT

@trueblueozzie wrote:

yeah ive tried connecting it several times via the PC browser but it still wont connect but when i check my modem it says that it is connected

Try resetting the camera by opening up the housing and pressing the sync button until the LED on the camera face flashes amber (~15 sec).

Is this a new camera? Or a used purchase?

Re: my Pro5 2k wont connect

trueblueozzie — Tue, 22 Apr 2025 08:41:04 GMT

yeah sorry to be a pain but ive tried that sync button trick .it flashed amber . Its a new camera . i even tried changing the battery with a fully charged one on the other camera just to make sure that wasnt the problem but still no good , would i have to change my plan to be able to get the 2nd camera to operate ? (just a thought ? )

Re: my Pro5 2k wont connect

StephenB — Tue, 22 Apr 2025 12:25:29 GMT

@trueblueozzie wrote:

would i have to change my plan to be able to get the 2nd camera to operate ? (just a thought ? )

No, the install doesn't require a plan.

You could reach out to Arlo support using the support center in the app. But if you are still in the return window for the camera, it might be simplest to try exchanging it.

Re: my Pro5 2k wont connect

trueblueozzie — Wed, 23 Apr 2025 11:01:39 GMT

yeah thanks for your help fella's i might just give this up as bad joke and try for a exchange camera as ive tried everything suggested but still no result again thanxs again.

Re: my Pro5 2k wont connect

ShayneS — Wed, 23 Apr 2025 16:29:10 GMT

Hi @trueblueozzie

I can also escalate this to the support team if you would like that. Please let me know.

Thanks

Re: my Pro5 2k wont connect

trueblueozzie — Thu, 24 Apr 2025 11:43:29 GMT

yeah thanks for your suggestion but i think i'll just give it up as a bad joke and dont worry about all the hassles . Im sure theres other products on the market that dont cause this much grief in setting them up .. cheers.

Re: my Pro5 2k wont connect

trueblueozzie — Thu, 24 Apr 2025 13:30:48 GMT

just a quick update .. i finally got it to work after 2 days trying to .. i'm not sure what clicked into place but what ever it done its worked , thnxs again for your suggestions. cheers.

Re: my Pro5 2k wont connect

ShayneS — Thu, 24 Apr 2025 17:15:46 GMT

@trueblueozzie

Thanks for the update, don't hesitate to reach out if you have any additional questions. I'm going to close this thread.