topic Re: Arlo Pro 5 cloudy lens in Arlo Pro 5S 2K

Arlo Pro 5 cloudy lens

Mepsgod — Sat, 12 Apr 2025 19:17:51 GMT

Just outside our warranty period, one of our Pro 5 cameras, started to show blurred picture in the middle, while still clear on the edge of the videos/pictures.

It was originally pointed northeast in an open area and we since moved it to under a tree facing south. Firmware is 1.060.34.0_18_4286fd3

I have tried to bring it inside before to see if it had moisture and to let it dry out, but that didn't help.

For reference, I just took a photo of the bad camera (right) compared to one of our good cameras (left).

Doe anyone know how to fix this or is it caput?

Re: Arlo Pro 5 cloudy lens

jguerdat — Sun, 13 Apr 2025 14:31:57 GMT

I suppose it could still be moisture and it will take time to dry. However, if you didn't see moisture in the battery compartment, I tend to doubt that's the issue. Besides, I'd expect it to be all over the lens, not just in the middle. Same for if it were on the sensor itself.

Have you cleaned the lens with a microfiber cloth that has a drop or two of lens cleaner on it (don't apply it directly to the lens)?

Your picture is hard to use to determine any issue since the lighting on the lens isn't the same. I would use a magnifier to look at the lens and see if you can look further in to the sensor, if possible.

Re: Arlo Pro 5 cloudy lens

Mepsgod — Sun, 13 Apr 2025 18:49:17 GMT

Yes, I have used a cleaning cloth with lens cleaner on it multiple times. I have compare the two lenses and the only difference I see is the obvious graying around the outside on the right camera, vs the outside being black on the left camera. Everything else looks the same.

Re: Arlo Pro 5 cloudy lens

jguerdat — Mon, 14 Apr 2025 12:06:35 GMT

I'm gonna guess something is up with the sensor. Even if it's the lens, there's nothing else to do other than to replace it.

Re: Arlo Pro 5 cloudy lens

Mepsgod — Mon, 14 Apr 2025 12:20:53 GMT

Thank you for the feedback.

Re: Arlo Pro 5 cloudy lens

Retired_Member — Fri, 25 Apr 2025 00:26:43 GMT

Having this same issue with the XL essential 2nd gen. It’s infuriating

Re: Arlo Pro 5 cloudy lens

BrookeN — Mon, 28 Apr 2025 14:55:00 GMT

Please reach out to support via the app regarding the cloudy lens on the Pro 5.