topic Re: Arlo Pro 5s recording in Arlo Pro 5S 2K

Arlo Pro 5s recording

POP123 — Wed, 02 Apr 2025 20:22:12 GMT

I installed 3Pro 5s cameras. All 3 show live feed but only one records. When I hunt through the options for the cameras the record for 5 minutes is selected but grayed out. Any suggestions?

Re: Arlo Pro 5s recording

StephenB — Thu, 03 Apr 2025 00:32:18 GMT

@POP123 wrote:

I installed 3Pro 5s cameras. All 3 show live feed but only one records. When I hunt through the options for the cameras the record for 5 minutes is selected but grayed out. Any suggestions?

Are all three cameras in a subscription plan? (trial or paid)

Re: Arlo Pro 5s recording

POP123 — Fri, 04 Apr 2025 15:00:47 GMT

I am on the free trial to see if I want to pay or not. So far I think I will pass..

Re: Arlo Pro 5s recording

StephenB — Fri, 04 Apr 2025 16:27:55 GMT

@POP123 wrote:

I am on the free trial

I suggest double-checking that the trial hasn't expired for the problem camera.

Re: Arlo Pro 5s recording

POP123 — Fri, 04 Apr 2025 17:01:55 GMT

It shows I still have until May to use the trial.. Per the advertisement I should be able to use all of the features they have. I am not able to use most of them. I tried the zone feature and all it did was tell me I have to connect the AC back up. (It is wireless and does not have AC connected ??)

Re: Arlo Pro 5s recording

StephenB — Fri, 04 Apr 2025 19:19:26 GMT

@POP123 wrote:

I tried the zone feature and all it did was tell me I have to connect the AC back up. (It is wireless and does not have AC connected ??)

That's a clue that the problem Pro 5s is no longer in a subscription plan.

You could try Arlo phone support (which you get via the app).

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: Arlo Pro 5s recording

ShayneS — Fri, 04 Apr 2025 20:00:52 GMT

Hi @POP123

Thank you for letting me know. I just escalated this for you and the team will be reaching out ASAP so we can get your device up and running. Please let me know if you have any questions.