topic Re: Arlo Pro 5S 2K not using 2K on live streaming. Mac O/S in Arlo Pro 5S 2K

Arlo Pro 5S 2K not using 2K on live streaming. Mac O/S

RSFWolfe — Tue, 11 Mar 2025 01:47:43 GMT

I have four Arlo Pro 5S 2K cameras. All of them seemed to set up properly. When I go to “live” streaming one of them does not show 2K in the upper left corner. Is there a setting I have wrong? Also, does this mean it is not using 2K when it records? I restarted all of them, and that didn’t help.

Re: Arlo Pro 5S 2K not using 2K on live streaming. Mac O/S

StephenB — Tue, 11 Mar 2025 11:14:31 GMT

@RSFWolfe wrote:

Also, does this mean it is not using 2K when it records?

Try downloading one of the recordings to a PC and examine the resolution there.

With Windows, you can right-click and select properties. Then go to the "Details" tab, and look at frame height and frame width. 2K has width=2560 and height=1440

@RSFWolfe wrote:

Is there a setting I have wrong?

If "Auto Zoom & Tracking" is turned on, recordings and livestreaming will revert to 1080p.

Re: Arlo Pro 5S 2K not using 2K on live streaming. Mac O/S

RSFWolfe — Tue, 18 Mar 2025 12:38:48 GMT

Thanks for the helpful responses. The best solution was to do a hard reset of the device. It is working fine now.