topic Re: Arlo 5s 2k camera in Arlo Pro 5S 2K

Arlo 5s 2k camera

Dreadlocks — Mon, 17 Feb 2025 15:59:25 GMT

It is all well and good to advise purchasers of the regions in which the camera is functional. That however, is useless after the purchase has been made based on your product marketing. Save customers the money and frustration up front by indicating this in your promotional advertisements

OR …

Fix the insularity in the product offerings

Your products are sold globally … respond to your market

Re: Arlo 5s 2k camera

BrookeN — Wed, 19 Feb 2025 17:52:42 GMT

Can you provide more information regarding your concerns? What region are you located in?

Re: Arlo 5s 2k camera

Dreadlocks — Wed, 19 Feb 2025 18:20:29 GMT

The camera system was set up in Jamaica. There are 6 Cameras in all and 3 Base Stations… Surely a commitment to your products. Two more 5s 2k cameras were purchased and they cannot work

Waste of money

Surely Arlo has to do better to support their products

Re: Arlo 5s 2k camera

Dreadlocks — Wed, 19 Feb 2025 18:22:15 GMT

The camera system was set up in Jamaica. There are 6 Cameras in all and 3 Base Stations… Surely a commitment to your products. Two more 5s 2k cameras were purchased and they cannot work

Waste of money

Re: Arlo 5s 2k camera

Dreadlocks — Tue, 25 Feb 2025 08:28:43 GMT

Arlo has NOT addressed this concern

Sadly, loyal customers who have made these products their mainstay remain dissatisfied

Simple solution:

Extend the offering outside of your existing region

Allow users the option to either subscribe or use their BASE STATIONS to utilize their purchase

Re: Arlo 5s 2k camera

BrookeN — Tue, 25 Feb 2025 15:22:07 GMT

We do understand the frustration of Arlo not being available in all regions. Our team looks into this regularly and in the future this could change. However, I do not have any updates if or when that will be. If there is a change, I will reach out to the community and provide that update.