topic Re: Pro 5S random lines on video in Arlo Pro 5S 2K

Pro 5S random lines on video

Ahall2309 — Fri, 06 Dec 2024 23:41:17 GMT

I bought this Arlo Pro 5S in November and last week it started to have these red and blueish lines going through the video and I’m barely getting alerts, can’t watch it live etc. Then it stopped for a week and now it’s been doing it again for days. I’m very frustrated with this. My internet connection is solid and very very fast because I work remote from home so I need the best of the best internet speeds. So that’s not the issue. Any suggestions?

Re: Pro 5S random lines on video

StephenB — Sat, 07 Dec 2024 13:01:33 GMT

I suggest measuring the wifi upload speed at the camera location with your phone (using the free Ookla speedtest app, with mobile data disabled on the phone).

You might also try moving the camera indoors as a test, and see if the problem disappears.

The problem is either loss on the network connection (wifi more likely than internet in your case), or a problem with the camera hardware. If the camera is the issue, if you can still exchange the camera with the seller, it'd be best to do that instead of getting an RMA.

Re: Pro 5S random lines on video

Arlo-help2 — Wed, 05 Feb 2025 20:07:10 GMT

I just posted this same issue with a pro 5 camera. Mine has been up and working fine for 18 months but then starting the green and red horizontal lines recently. I have numerous other pro 5 cameras but issue is only with one camera. Did you resolve the issue with your camera? If so how?

Re: Pro 5S random lines on video

Ahall2309 — Wed, 05 Feb 2025 20:09:26 GMT

It seemed to be the aftermarket charger that I had plugged into it all time for continuous power. I have unplugged that and it’s been fine ever since! Back to just charging the batteries separately. But as long as the lines are gone, I’m good with it!

Re: Pro 5S random lines on video

Arlo-help2 — Wed, 05 Feb 2025 21:04:15 GMT

I don’t have my camera on constant power. I have it connected to a Arlo charger that is on a smart plug that I can turn on about every 2 weeks to charge. (All my cameras have this set up….on Arlo charger connected to a smart plug that isn’t powered unless I’m charging the camera) I think the camera is failing. So my issue isn’t a cable issue….

Re: Pro 5S random lines on video

BrookeN — Tue, 18 Feb 2025 15:27:52 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Pro 5S random lines on video

Arlo-help2 — Wed, 19 Feb 2025 13:23:35 GMT

Brooke

My issue with my camera fixed itself. The camera ended up going offline. Then I was able to power it with a charger and the battery went to 1% then came back online. I charged it up to 100%. After it came back online the green and red line were gone. That was last Saturday and it has been working fine since then. So no sure what caused the camera to have those horizontal green and red lines or why the camera went from 100% charged one day down to 0% charged overnight then went offline but it is now working. I only has this camera d this all my other cameras were fine….weird issue. Maybe some kind id firmware glitch?

Re: Pro 5S random lines on video

BrookeN — Wed, 19 Feb 2025 14:19:49 GMT

I am not sure that is very odd. Can you please reach back out to me if you experience this behavior again. Have a great rest of your week.