topic Re: Pro 5s 2k not recording motion in Arlo Pro 5S 2K

Pro 5s 2k not recording motion

Evthomas202 — Tue, 04 Feb 2025 21:50:38 GMT

Have 4 new 5s 2k cameras, connected thru hub. Problem is that 3 of the 4 work properly and record motion events. The 4th only takes snap shot and does not record video. Have swapped cameras around and the problem follows the camera.

It does not matter if activity zones are enabled or not. All firmware is up to date

Have tried motion detection test and the camera sees the area fine, it even sends notice of motion detected - it just never records the motion.

Re: Pro 5s 2k not recording motion

Evthomas202 — Tue, 04 Feb 2025 23:06:14 GMT

Added note - reviewing sit settings the "Devices with a Trial" list only shows 3 of the 4 cameras, the one that does not work is NOT in that list. No information I can find on how to add the last camera to the list. Nothing says the trial is limited to only 3 cameras.

Re: Pro 5s 2k not recording motion

StephenB — Wed, 05 Feb 2025 12:04:24 GMT

@Evthomas202 wrote:

Nothing says the trial is limited to only 3 cameras.

It's not.

How long have the cameras been installed?

Re: Pro 5s 2k not recording motion

Evthomas202 — Thu, 06 Feb 2025 02:01:10 GMT

Cameras installed less than one week. Have removed battery, reset camera, removed from list and reinstalled. Still shows up with only three on trial.

Re: Pro 5s 2k not recording motion

StephenB — Thu, 06 Feb 2025 13:01:06 GMT

@Evthomas202 wrote:

Cameras installed less than one week. Have removed battery, reset camera, removed from list and reinstalled. Still shows up with only three on trial.

Try contacting Arlo support using the support center. You'll need to pick a camera that is in the trial to reach them, and then explain the problem. Chat will put you through a bot first, so you could move directly to phone support.

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0