topic Re: Cloud storage stopped accepting new recordings in Arlo Pro 5S 2K

Cloud storage stopped accepting new recordings

StephenLeong — Sat, 18 Jan 2025 00:43:02 GMT

I am currently using Pro 5. It's motion detection or recording stopped working every several days. When I restart the camera, the issue seems to resolve on its own.

Any comment and recommendation are very much appreciated.

Thank you and regards.

Stephen

Re: Cloud storage stopped accepting new recordings

jguerdat — Sat, 18 Jan 2025 15:29:15 GMT

If you have more than 1 camera, try swapping them around to see if it's the camera or location causing the problem. If only one camera, bring it closer to your router for testing to see if that helps.

Re: Cloud storage stopped accepting new recordings

StephenLeong — Sun, 19 Jan 2025 11:35:37 GMT

Thank you for your suggestion.

I am using a single camera which is in the same room as the router and is about 10 feet away router. The signal naturally is strong.

Re: Cloud storage stopped accepting new recordings

StephenB — Sun, 19 Jan 2025 11:58:58 GMT

@StephenLeong wrote:

Thank you for your suggestion.

I am using a single camera which is in the same room as the router and is about 10 feet away router. The signal naturally is strong.

Next time recording stops working, see if you can livestream the camera.

Also, double-check that "Arm Away" and "Arm Home" both arm the camera.