topic Recording freeze when activating spotlight in Arlo Pro 5S 2K

Recording freeze when activating spotlight

Stan777 — Sat, 11 Jan 2025 08:14:02 GMT

When I view at night, feed seems fine. The moment I activate spotlight, it freezes. Same deal, three different pro 5s. Connected to hub, 2g frontier with eeros.

Re: Recording freeze when activating spotlight

BrookeN — Tue, 14 Jan 2025 16:05:02 GMT

I am seeing Pro 3 and Pro 4 on the account, but not any Pro 5. Can you please provide what camera you are seeing this behavior on? Also, are you on an iOS device or an Android? Have you tried to reset one of the cameras and see if the behavior changes. Can you send a short video of the behavior you are seeing?

Re: Recording freeze when activating spotlight

Stan777 — Wed, 22 Jan 2025 16:34:19 GMT

Hi Brooke, I have 2 hubs. One is caalled TreeHouse, the other is called CaddyShack. The CaddyShack is what I’m referring to - username I’m on iOS. I’ll try to get a vid.

Re: Recording freeze when activating spotlight

BrookeN — Wed, 22 Jan 2025 16:35:26 GMT

Hello @Stan777 were you able to grab that video for me?