https://community.arlo.com/t5/Arlo-Pro-5S-2K/Connection-problem/m-p/2434793#M3866 <P>You may want to try resetting the camera:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0" target="_blank">https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0</A></P> <P>&nbsp;</P> <P>Make sure your WiFi has no special characters, including spaces, for the SSID and password. Also ensure the encryption is set to use WPA2 (AES).</P> Wed, 08 Jan 2025 14:17:35 GMT jguerdat 2025-01-08T14:17:35Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Connection-problem/m-p/2434786#M3865 <P>Hi,</P><P>I recently purchased the Arlo Pro 5 2K, but I haven't been able to connect it to my network successfully. I have tried connecting to the 2.4 GHz network and have turned off the VPN, but it still doesn’t work. Could you check which steps I may have missed and help identify the problem?</P><P>&nbsp;</P> Wed, 08 Jan 2025 14:02:16 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Connection-problem/m-p/2434786#M3865 augustalexandra 2025-01-08T14:02:16Z https://community.arlo.com/t5/Arlo-Pro-5S-2K/Connection-problem/m-p/2434793#M3866 <P>You may want to try resetting the camera:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0" target="_blank">https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0</A></P> <P>&nbsp;</P> <P>Make sure your WiFi has no special characters, including spaces, for the SSID and password. Also ensure the encryption is set to use WPA2 (AES).</P> Wed, 08 Jan 2025 14:17:35 GMT https://community.arlo.com/t5/Arlo-Pro-5S-2K/Connection-problem/m-p/2434793#M3866 jguerdat 2025-01-08T14:17:35Z