topic Can't Change Settings on My Pro5S 2K Camera in Arlo Pro 5S 2K

Can't Change Settings on My Pro5S 2K Camera

vacca001 — Sat, 04 Jan 2025 19:11:24 GMT

I can't change the settings on my Pro 5S 2K, in particular the field of view size and the activity zone, but I suspect it's any setting. Also, when I have the mode on Standby or Arm Away, my Pro5S 2K still videos, whereas my two Pro 3 cameras switch to Standby or Arm Away. In other words, it seems my Pro5S 2K is just hooked up and running at all times with, I'm assuming, default settings that can't be changed. My Pro 3's are paired to the Arlo Hub Base Station, whereas, my Pro5S 2K is connected to my WiFi. Could that be the difference?

Re: Can't Change Settings on My Pro5S 2K Camera

StephenB — Sat, 04 Jan 2025 21:09:48 GMT

@vacca001 wrote:

I can't change the settings on my Pro 5S 2K, in particular the field of view size and the activity zone,

Did you install the camera to this account? Or are you accessing the camera from a shared "friend" account?

@vacca001 wrote:

Also, when I have the mode on Standby or Arm Away, my Pro5S 2K still videos, whereas my two Pro 3 cameras switch to Standby or Arm Away.

Did you check the rules in the modes?

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations