topic Re: Pro5 connection issues to google nest wifi in Arlo Pro 5S 2K

Pro5 connection issues to google nest wifi

zm19011 — Thu, 19 Dec 2024 11:01:29 GMT

I'm sure this has been covered somewhere but i just got a couple of pro5 cameras and connected to my google nest wifi. Connecting worked fine but after a while, even trying to view a live feed doesn't work. I'll have to reset, it'll work perhaps once trying to view live feed, then stop. Connection is strong and no issues with signal. Is this a known issue? happens with both cameras. Appears to be connected to 5g. Any advice? i'll get rid of arlo altogether as i have older cams that connect to base station.

Re: Pro5 connection issues to google nest wifi

jguerdat — Thu, 19 Dec 2024 14:58:21 GMT

Any chance the camera lost it's connection due to switching between satellites/router? BTW, the cameras use only 2.4GHz, not 5GHz.

Re: Pro5 connection issues to google nest wifi

StephenB — Thu, 19 Dec 2024 15:25:04 GMT

@jguerdat wrote:

BTW, the cameras use only 2.4GHz, not 5GHz.

Not the case - the Pro 5s cameras are dual band.

Re: Pro5 connection issues to google nest wifi

jguerdat — Thu, 19 Dec 2024 15:25:37 GMT

Oops.

Re: Pro5 connection issues to google nest wifi

zm19011 — Fri, 20 Dec 2024 10:27:49 GMT

I mean GHz. Yeah there is something going on possibly when switching bands. Im

going to give up on arlo,

Re: Pro5 connection issues to google nest wifi

Edinburgh_lad1 — Fri, 20 Dec 2024 12:45:18 GMT

Firewall rules ok?

WPA3 switched off?

Re: Pro5 connection issues to google nest wifi

zm19011 — Fri, 20 Dec 2024 20:38:00 GMT

Yeah i just checked and it's switched off. Not sure about fire wall though. Thing is, i can connect camera first go, it works for a little while and then will stop operating. By that i mean, camera is online but can't live feed, nor does it recording motion etc. I have to do a full reset and then go through the loop again.

Re: Pro5 connection issues to google nest wifi

StephenB — Sat, 21 Dec 2024 13:26:33 GMT

@zm19011 wrote:

Not sure about fire wall though.

That shouldn't be a problem if you are using a consumer router (like google nest). And if the camera connects sometimes, then it is not a firewall problem (and not a wifi settings problem).

FWIW, my own Pro 5 works reliably with my Orbi mesh.

Is there one mesh element is significantly closer (so it will always have the strongest signal)?
Is it possible that one of the mesh elements doesn't have a reliable connection to the mesh backhaul?

Re: Pro5 connection issues to google nest wifi

zm19011 — Sat, 28 Dec 2024 13:26:49 GMT

Not entirely sure but the wifi point is about 3m away. I've had the point right next to it. will show weak connection always. This is the third pro5 i've tried and exactly the same issue.

Re: Pro5 connection issues to google nest wifi

StephenB — Sat, 28 Dec 2024 13:51:37 GMT

@zm19011 wrote:

Not entirely sure but the wifi point is about 3m away. I've had the point right next to it. will show weak connection always. This is the third pro5 i've tried and exactly the same issue.

You could try turning off all the mesh elements except the main router, and then install the camera while near the router (2-3m is a good distance for that).

Re: Pro5 connection issues to google nest wifi

zm19011 — Sun, 29 Dec 2024 11:35:49 GMT

yep. tried that also. I have it connected to a smart hub also now. Works for about 2 hours and then fails to stream. This is a really strange occurrence. I have no issues with older cameras

Re: Pro5 connection issues to google nest wifi

zm19011 — Fri, 10 Jan 2025 11:44:31 GMT

update - i've been trying to get resolved with their support guys. my lord, such an incompetent group of people. It mind blowing how horrible it is dealing with these clowns. I'm getting rid of these