topic Re: Pro5 Problem in Arlo Pro 5S 2K

Pro5 Problem

Stormymorn5577 — Thu, 04 May 2023 09:16:25 GMT

Hi. Anyone know what they issue is on top camera which is a new pro5. Lines right across screen in recordings and live, only 2 weeks old???

Other 2 cameras Pro4s, seem fine. Thanks

Re: Pro5 Problem

StephenB — Thu, 04 May 2023 12:01:47 GMT

@Stormymorn5577 wrote:

Hi. Anyone know what they issue is on top camera which is a new pro5. Lines right across screen in recordings and live, only 2 weeks old???

Not something I am seeing, and I suspect the camera is defective. Exchange it with the seller if you can - if not, you could ask Arlo support for a warranty exchange.

Re: Pro5 Problem

JamesC — Thu, 04 May 2023 16:16:27 GMT

Stormymorn5577,

If you temporarily relocate the camera, do you still see the same behavior?

Is this issue intermittent or does it always happen with every live stream and every recording?

JamesC