topic Re: Pro 5S 2k - Able to connect one camera but "cannot find" other 3. in Arlo Pro 5S 2K

Pro 5S 2k - Able to connect one camera but "cannot find" other 3.

PleasePlease — Wed, 11 Dec 2024 00:12:41 GMT

I am so frustrated and annoyed. I have had the Arlo essentials for years. I recently purchased the 5S 2k's and have had nothing but problems connecting them. I even purchased a new Modem and Router.

I have disconnected all of my old cameras and the home base and have tried adding devices. After about 2 hours, I was finally able to add one camera.... but alas, 3 hours later, none of the other 3 can be detected. Do the whole process, logging into wifi, getting blue blinking light, getting chime... and nothing!

I have tried taking the battery out and starting again... NOPE!

I have tried the resent (holding button down for 15 seconds until flashes orangeish and then blue again... NOPE!

I am hating Arlo and sorry I didn't buy Ring. Although I may just return these and go the Ring route, unless someone can give me some constructive assistance.

THANKS

Re: Pro 5S 2k - Able to connect one camera but "cannot find" other 3.

BrookeN — Thu, 12 Dec 2024 16:10:26 GMT

Can you provide which basestation that you have?

Re: Pro 5S 2k - Able to connect one camera but "cannot find" other 3.

PleasePlease — Thu, 12 Dec 2024 17:34:36 GMT

We disconnected the base station altogether, so we have added the 1 camera through Wifi, and have attempted the 3 others the same way.

Re: Pro 5S 2k - Able to connect one camera but "cannot find" other 3.

BrookeN — Fri, 13 Dec 2024 17:50:42 GMT

I reached out to support regarding the cameras that will not onboard onto the account. Support will be reaching out to you as soon as possible.