topic Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N... in Arlo Pro 5S 2K

Not receiving local storage recordings

Robalboa — Mon, 02 Dec 2024 22:14:00 GMT

Well if you buy this camera your actually RENTING it. Without a Subscription it wont record even to Local Storage when connected thru a smart hub.

Returned 2 of them.

Look like Arlo has lost its way.

Selling the rest of my Arlo collection while they still work

8 Pro 2s, 3 Pros, Door bell, chime, 2 base stations, 2 lights and bridge.

as soon as my new cameras get delivered.

Bye Arlo. Its been a long ride -2015 to present.

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = No

alex_loo — Fri, 15 Nov 2024 12:09:23 GMT

@Robalboa what are your new cameras? From Australia, I am looking for cameras that are:

NOT Chinese brand (security concern)
NOT requiring subscription
offering common sense basic features (live, alert, time-based automation, geo-based automation, local recording)

Alex

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

ShayneS — Mon, 18 Nov 2024 18:36:21 GMT

Hi @Robalboa

Can you provide more detail regarding the symptom you are experiencing? I will do my best to assist.

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

alex_loo — Mon, 18 Nov 2024 22:16:52 GMT

@ShayneS wrote:
Hi @Robalboa

Can you provide more detail regarding the symptom you are experiencing? I will do my best to assist.

I think I can answer that for @Robalboa , since I already finished my grump in this earlier post .

Basically: while anyone would assume "local hub storage and no subscription" = "I can click a record button anytime and the footage is stored locally", ARLO has cheated by allowing ONLY motion/sound triggered footage stored locally --- while giving the false hope impression on the packaging that "you can store locally using the $marthub".

Meaning: if I am watching a camera LIVE and it is not turned on for the current mode, there is no way I can record this live to local storage.

Alex

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

CJ10847283 — Wed, 20 Nov 2024 05:12:57 GMT

So can't see plates over 30 feet.

I read they removed email notifications.

So you only get access to notifications if you have a subscription also?

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

StephenB — Thu, 21 Nov 2024 01:19:51 GMT

@CJ10847283 wrote:

So you only get access to notifications if you have a subscription also?

Notifications do not require a subscription.

Some more info on this topic is here:

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

alex_loo — Thu, 21 Nov 2024 04:54:45 GMT

@StephenB wrote:
Notifications do not require a subscription.

Some more info on this topic is here:
https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

this is only partial information. Do we have a list of what will be missing, without subscription? Say:

the convenience of viewing recordings --- since local recording means
- you need to be an IT expert to set up VPN or port forwarding otherwise you won't be able to play the video when not at home network
- all family members MUST login the same master account to be able to play locally recorded videos
capability of instant live recording (and the lack of it makes "local recording" less useful)

I am sure there are more.

Alex

Re: Warning No sub= NO RECORDINGS even to local Smart Hub with storage = They own our cameras = N...

StephenB — Thu, 21 Nov 2024 13:10:30 GMT

@alex_loo wrote:

@StephenB wrote:
Notifications do not require a subscription.

Some more info on this topic is here:

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

this is only partial information.

Well, I said "some".

I frequently include the restrictions on local storage in my replies, but didn't list them in this one. That is because @CJ10847283 wasn't specifically asking about local storage.

Most of them are in the KB article, but they are scattered, so easy to miss.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

The limitations I generally list include

recordings are only accessible in the app (not my.arlo.com)
recordings are only accessible from the primary account (not friend accounts)
no thumbnails, videos need to be downloaded to your phone before you can view them
no ability to make manual recordings or take snapshots
remote access requires router setting changes that many find difficult (and which will not work with some internet service providers)