topic Firmware Pro 5s in Arlo Pro 5S 2K

Firmware Pro 5s

Mitchell1976 — Sun, 03 Nov 2024 14:44:14 GMT

I have 5 Arlo Pro 5 Camera's and noted there is a discrepancy between the firmware numbers:

4x VMC4060AerH5 running 1.040.28.17_195_ac8359b

1x VMC4060AerH53 running 1.050.32.4_65_b51262d

Although at first I was not aware of the different hardware numbers, after looking which firmware the camera's were running on, my eye fell on this as well.

Does somebody know what is going on and why I am not able to update the firmware of these 4 Pro 5's to the -apparently- latest 1.050? I have reset these camera's multiple times, without any success.

Re: Firmware Pro 5s

StephenB — Sun, 03 Nov 2024 19:04:25 GMT

@Mitchell1976 wrote:

Does somebody know what is going on and why I am not able to update the firmware of these 4 Pro 5's to the -apparently- latest 1.050? I have reset these camera's multiple times, without any success.

Arlo slow-rolls their firmware updates, and it is not uncommon for updates to reach different cameras in your account at different times. Plus, the "update firmware" control won't show you the most recent firmware until Arlo is ready to push it to that specific camera. So there is nothing you can do to force the pace.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - as they might be able to schedule a push for the four cameras that are behind.

Re: Firmware Pro 5s

Mitchell1976 — Sun, 03 Nov 2024 21:22:40 GMT

Thank you for your reply; do you know if there is any difference between the

VMC4060AerH5 and the VMC4060AerH53? And I was also wondering if there is an updated page with information on the current firmware versions, as the one on this community seems to be outdated?

Re: Firmware Pro 5s

StephenB — Mon, 04 Nov 2024 01:09:09 GMT

@Mitchell1976 wrote:

Thank you for your reply; do you know if there is any difference between the

VMC4060AerH5 and the VMC4060AerH53? And I was also wondering if there is an updated page with information on the current firmware versions, as the one on this community seems to be outdated?

The ARXHxx suffixes are small hardware revisions. Arlo doesn't publish what they are changing, but I think they are usually component substitutions that are either done for cost or availability reasons.

Re: Firmware Pro 5s

ShayneS — Tue, 05 Nov 2024 20:55:56 GMT

@Mitchell1976

This is the link to the firmware versions: https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/m-p/1920885#M791

As Mentioned, firmware releases are generally in slow roll-out phases and may be limited to some regions temporarily. The link provided above will have the most recent released/dates.

Re: Firmware Pro 5s

Mitchell1976 — Wed, 06 Nov 2024 06:50:29 GMT

Dear @ShayneS ,

as the firmware versions page mentions 1.040.28.17_195_ac8359b for the VMC 4060 and, as stated above, I have one running on 1.050.32.4_65_b51262d, I don't understand what is going on. Could you explain?

Best regards,

Michiel

Re: Firmware Pro 5s

ShayneS — Wed, 06 Nov 2024 15:42:31 GMT

@Mitchell1976

1.050 is the latest version. The link provided just needs to be updated, to reflect the release.

Are all your Pro 5 cameras on this version now?

Thanks

Re: Firmware Pro 5s

Mitchell1976 — Wed, 06 Nov 2024 15:58:21 GMT

@ShayneS

No, only 1 out of 5

Re: Firmware Pro 5s

ShayneS — Wed, 06 Nov 2024 16:38:11 GMT

@Mitchell1976

After checking again, it appears this firmware version for your devices are in a slow rollout release for all regions. Your other devices will slowly update over night as the firmware is pushed out.

Re: Firmware Pro 5s

Mitchell1976 — Wed, 06 Nov 2024 17:10:10 GMT

@ShayneS

Thank you very much for sorting it out. I will report back as soon as the devices have updated.